3Dsellers

Organize your support with all of your messages in one place.
Use automation, templates, & more to save your team countless hours of work.

3Dsellers Customer Service overview - eBay Messages and email CRM

How to integrate your sales and support emails to 3Dsellers with popular email clients.

A collection of help articles, answers, and feature how-to's for the Helpdesk tool

In Customer Service, you can set your inbox to display only tickets from the current selected account, instead of "all accounts"

The Left Menu of your Customer Service inbox provides optimum organization: view tickets by status, accounts, teammate, & more

New Ticket, System, To Do, Awaiting Reply, Resolved, Snoozed, Archived -  What do they mean and how do I set them?

Organize your eBay/Amazon Helpdesk inbox by assigning Ticket Types to your support tickets.

Tags enable custom organization/management to help you and your team easily understand and find the support tickets.

Create unlimited, custom responder messages with natural delays that send based on message content, order details, item details, and more.

Attach your brand's custom signature to template replies and set different signatures for different accounts.

​Save and send common replies to buyers, automatically personalized with the buyer's name and order information.

You and your team can save time by leaving notes directly in a support ticket conversation for questions & important buyer/conversation info

When receiving updates on eBay cases, you may see "activity type" updates. Read here to learn what each message means.

Handling refunds and replacements is as easy as selecting a case status. (Case status definitions included)

eBay Helpdesk lets you and your team mention each other for easy communication within conversations.

Employ easy teamwork by assigning tickets to the right teammate.

View your support tickets in a simplified view or with a full workstation.

Find answers and get help from Intercom Support and Community Experts