3Dsellers

Organize your support with all of your messages in one place.
Use automation, templates, & more to save your team countless hours of work.

3Dsellers Customer Service overview - eBay Messages and email CRM

How to integrate your sales and support emails to 3Dsellers with popular email clients.

Email Integration - SMTP & Forwarding

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A collection of help articles, answers, and feature how-to's for the Helpdesk tool

HELPDESK

In Customer Service, you can set your inbox to display only tickets from the current selected account, instead of "all accounts"

How to show current account messages by default

The Left Menu of your Customer Service inbox provides optimum organization: view tickets by status, accounts, teammate, & more

Tour of left menu filters for Customer Service helpdesk

New Ticket, System, To Do, Awaiting Reply, Resolved, Snoozed, Archived -  What do they mean and how do I set them?

What is a Ticket Status? What does it do?

Organize your eBay/Amazon Helpdesk inbox by assigning Ticket Types to your support tickets.

How to use Ticket Types to keep your support organized

Tags enable custom organization/management to help you and your team easily understand and find the support tickets.

How to use Tags to keep your Customer Service tickets organized

Organizing Your Inbox

Create unlimited, custom responder messages with natural delays that send based on message content, order details, item details, and more.

Autoresponder eCommerce Helpdesk: Rules and Features Overview

Attach your brand's custom signature to template replies and set different signatures for different accounts.

How to add a signature to Customer Service template replies

​Save and send common replies to buyers, automatically personalized with the buyer's name and order information.

How to create a saved reply (message template) for Customer Service

You and your team can save time by leaving notes directly in a support ticket conversation for questions & important buyer/conversation info

How to add internal notes to your support tickets and buyers

Time Savers

When receiving updates on eBay cases, you may see "activity type" updates. Read here to learn what each message means.

eBay Cases - what each Activity Type and Status means

Handling refunds and replacements is as easy as selecting a case status. (Case status definitions included)

How to issue refunds and handle replacement cases in your support inbox

Manage Cases

eBay Helpdesk lets you and your team mention each other for easy communication within conversations.

How to mention (tag) teammates (users) in notes

Employ easy teamwork by assigning tickets to the right teammate.

How to assign teammates to support tickets

Teammates

If your reply is red with error, eBay likely hit a snag, or your eBay token is disconnected from 3Dsellers.

Red Message in the Helpdesk? Reply not sent?

View your support tickets in a simplified view or with a full workstation.

How to change the Customer Service inbox view from New to classic (old version)

Troubleshooting & Miscellaneous

The Ultimate eBay Selling Software

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