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HELPDESK
HELPDESK
A collection of help articles, answers, and feature how-to's for the Helpdesk tool
Aaron avatar
By Aaron1 author17 articles
3Dsellers Customer Service overview - eBay Messages and email CRM
Email Integration - SMTP & Forwarding

Organizing Your Inbox


How to show current account messages by default
Tour of left menu filters for Customer Service helpdesk
What is a Ticket Status? What does it do?
How to use Ticket Types to keep your support organized
How to use Tags to keep your Customer Service tickets organized

Time Savers


Autoresponder eCommerce Helpdesk: Rules and Features Overview
How to add a signature to Customer Service template replies
How to create a saved reply (message template) for Customer Service
How to add internal notes to your support tickets and buyers

Manage Cases


eBay Cases - what each Activity Type and Status means
How to issue refunds and handle replacement cases in your support inbox

Teammates


How to mention (tag) teammates (users) in notes
How to assign teammates to support tickets

Troubleshooting & Miscellaneous


Red Message in the Helpdesk? Reply not sent?
How to change the Customer Service inbox view from New to classic (old version)
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