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HELPDESK
HELPDESK
A collection of help articles, answers, and feature how-to's for the Helpdesk tool
By Aaron
1 author
17 articles
3Dsellers Customer Service overview - eBay Messages and email CRM
Email Integration - SMTP & Forwarding
Organizing Your Inbox
How to show current account messages by default
Tour of left menu filters for Customer Service helpdesk
What is a Ticket Status? What does it do?
How to use Ticket Types to keep your support organized
How to use Tags to keep your Customer Service tickets organized
Time Savers
Autoresponder eCommerce Helpdesk: Rules and Features Overview
How to add a signature to Customer Service template replies
How to create a saved reply (message template) for Customer Service
How to add internal notes to your support tickets and buyers
Manage Cases
eBay Cases - what each Activity Type and Status means
How to issue refunds and handle replacement cases in your support inbox
Teammates
How to mention (tag) teammates (users) in notes
How to assign teammates to support tickets
Troubleshooting & Miscellaneous
Red Message in the Helpdesk? Reply not sent?
How to change the Customer Service inbox view from New to classic (old version)