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Red Message in the Helpdesk? Reply not sent?

A red reply in the 3Dsellers Helpdesk means eBay rejected the message. Check for the expired IAF token error and resync your eBay account.

Written by Tony Adams

Red replies typically mean that eBay's API has hit a snag.

In most cases, you should be able to resend the message right away.

Red Message in the Helpdesk? Reply not sent? (screenshot 1)

However, first hover your mouse over the warning symbol.

Red Message in the Helpdesk? Reply not sent? (screenshot 2)

If error "#21917053 IAF token supplied is expired." is present, resync your eBay account to 3Dsellers. If you do not see an "IAF token" error, it may take up to a few minutes for eBay to resolve the issue. While rare, these eBay Messaging API errors will occur sometimes.

Please feel free to reach out to us at [email protected] if there are unknown or persistent errors.

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