Troubleshooting & Miscellaneous
How to set up Amazon, Shopify, Woo, and Etsy email forwarding for Customer ServiceAfter connecting your account, set up email forwarding (from your accounts page) to begin managing customer service messages with 3Dsellers.
Red Message in the Helpdesk? Reply not sent?If your reply is red with error, eBay likely hit a snag, or your eBay token is disconnected from 3Dsellers.
How to set a custom From Name for email integrationSet a custom From Name when replying to buyers with your email in the Customer Service tool
How to change the Customer Service inbox view from New to classic (old version)View your support tickets in a simplified view or with a full workstation.