Troubleshooting & Miscellaneous
By Tony1 author3 articles
- Red Message in the Helpdesk? Reply not sent?A red reply in the 3Dsellers Helpdesk means eBay rejected the message. Check for the expired IAF token error and resync your eBay account.
- How to set a custom From Name for email integrationSet the From name buyers see when you reply from the 3Dsellers Helpdesk, using the Email Forwarding settings on your Integrations page.
- How to change the Customer Service inbox view from New to classic (old version)Switch the 3Dsellers Helpdesk inbox between the New workstation view and the simpler Classic conversation view with the Change View button.