Take your pick between two inbox views (New & Classic) with the Change View button:
A quick review of each inbox view:
New Inbox View: a workstation of folders and filters with powerful organization and management features. (Includes all features of Classic view)
Classic: a simple conversation view with your messages on the left, followed by your ticket conversation, and current customer info on the right.
If you have any questions, feel free to reach out to us anytime at firstname.lastname@example.org