Ticket types are used to help you and your team find, sort, and understand a ticket in a glance.
 

Assigning a Ticket Type:

Quick note: When Helpdesk knows what the message is for, it will assign a Ticket Type for you. Say, if you receive a message from eBay or Amazon, the ticket type "System" will be automatically assigned. 

To assign a Ticket Type, you have a few options:

Option 1: Assign Individually:

  • When viewing your inbox,  click on the icon in the cell for Type

and select a type from the drop down list:

  • OR, you can also set the Ticket Type within the conversation thread (message viewer):  

 

Option 2: Apply Types in bulk 

  • Choose multiple tickets with the checkboxes on the left of each ticket.
  • then select a Type with the Ticket Type button/menu near the top of your inbox.

 
 

Organizing by Ticket Types:

  • Or the inbox can be sorted by Type with the arrows on the header of your inbox:

 

  

If you have any questions, feel free to reach out to us anytime at support@3dsellers.com 

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