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How to use Ticket Types to keep your support organized
How to use Ticket Types to keep your support organized

Organize your eBay/Amazon Helpdesk inbox by assigning Ticket Types to your support tickets.

Lisa Adams avatar
Written by Lisa Adams
Updated over a week ago

Ticket types are used to help you and your team find, sort, and understand a ticket at a glance.

Quick note: When Customer Service knows what the message is for, it will assign a Ticket Type automatically. For example: if you receive a message from eBay or Amazon, the ticket type "System" will be automatically assigned.

How to assign a Ticket Type

There are several ways to assign ticket types to your messages:

Option 1 - Assign Individually

  • When viewing your inbox,  click on the icon in the cell for Type

  • and select a type from the drop-down list:

  • OR, you can also set the Ticket Type within the conversation.  

Option 2 - Apply Types in bulk 

  • Select multiple tickets with the checkboxes on the left of each ticket.

  • Then, select a Type with the Ticket Type button near the top of your inbox.

How to organize messages by Ticket Types:

  • Ticket Types are very useful for Custom Filters/Views:

  • Or you can sort by Ticket Type with the arrows in the "Type" column of your inbox:



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