How to show current account messages by defaultIn Customer Service, you can set your inbox to display only tickets from the current selected account, instead of "all accounts"
Tour of left menu filters for Customer Service helpdeskThe Left Menu of your Customer Service inbox provides optimum organization: view tickets by status, accounts, teammate, & more
What is a Ticket Status? What does it do?New Ticket, System, To Do, Awaiting Reply, Resolved, Snoozed, Archived - What do they mean and how do I set them?
How to use Ticket Types to keep your support organizedOrganize your eBay/Amazon Helpdesk inbox by assigning Ticket Types to your support tickets.
How to use Tags to keep your Customer Service tickets organizedTags enable custom organization/management to help you and your team easily understand and find the support tickets.