Organizing Your Inbox
By Tony and 1 other2 authors6 articles
- How to show current account messages by defaultIn Customer Service, you can set your inbox to display only tickets from the current selected account, instead of "all accounts"
- Tour of left menu filters for Customer Service HelpdeskThe Left Menu of your Customer Service inbox provides optimum organization: view tickets by status, accounts, teammate, & more
- What is a Ticket Status? What does it do?What each 3Dsellers Helpdesk ticket status means, from New and To Do to Awaiting Reply, Resolved, Snoozed and Archived, and how to set them.
- How to use Ticket Types to keep your support organizedSort your eBay and Amazon support inbox in 3Dsellers with ticket types, assigned automatically for system messages or set by your team.
- How to use Tags to keep your Customer Service tickets organizedOrganize the 3Dsellers Helpdesk with ticket tags: add or remove them in bulk from your inbox and use them to find conversations later.
- Helpdesk CRM Views and FiltersCreate saved views with advanced filters to organize, prioritize and manage customer conversations across channels in the 3Dsellers Helpdesk.