3Dsellers

3Dsellers sidebar menu enables you and your team to quickly access the right tickets/conversations:

Account filters your inbox by each of your selling channels.

- Account filters your inbox by each of your selling channels.

The Ticket Status section includes a list of default filters to view tickets with a common status.

Ticket Status Filters: - New Ticket - System - To Do - Awaiting Reply - Resolved (<a href="https://help.3dsellers.com/en/articles/3806287-how-to-set-the-status-of-a-ticket-what-does-each-status-option-mean">read about Ticket Statuses</a>)

- The Ticket Status section includes a list of default filters to view tickets with a common status.
- Ticket Status Filters: - New Ticket - System - To Do - Awaiting Reply - Resolved (<a href="https://help.3dsellers.com/en/articles/3806287-how-to-set-the-status-of-a-ticket-what-does-each-status-option-mean">read about Ticket Statuses</a>)

The General section is a management-based list of folders including two less viewed ticket status filters: <a href="https://help.3dsellers.com/en/articles/3806287-how-to-set-the-status-of-a-ticket-what-does-each-status-option-mean">Snoozed &amp; Archived</a>. This is also where you will find your Starred messages.

General Filters: - All - Starred - Snoozed - Sent - Archived

- The General section is a management-based list of folders including two less viewed ticket status filters: <a href="https://help.3dsellers.com/en/articles/3806287-how-to-set-the-status-of-a-ticket-what-does-each-status-option-mean">Snoozed &amp; Archived</a>. This is also where you will find your Starred messages.
- General Filters: - All - Starred - Snoozed - Sent - Archived

Custom Filters is a versatile feature that allows you to create unique filters of your support tickets. 

- Custom Filters is a versatile feature that allows you to create unique filters of your support tickets. 

After <a href="https://help.3dsellers.com/en/articles/4454423-teammates-how-to-add-users-set-permissions-for-access-to-accounts-tools-and-features">adding a new teammate</a> and giving them access to Customer Service, your teammates will receive their own filter where they can view tickets <a href="https://help.3dsellers.com/en/articles/3817229-how-to-assign-teammates-support-tickets">assigned</a> to them.

A Mentions filter displays tickets that your teammates have <a href="https://help.3dsellers.com/en/articles/3817245-how-to-mention-tag-teammates-users-in-notes">mentioned</a> (tagged) you in via <a href="https://help.3dsellers.com/en/articles/3817249-add-notes-to-your-support-tickets-and-buyers-that-only-you-can-see">notes</a>.

- After <a href="https://help.3dsellers.com/en/articles/4454423-teammates-how-to-add-users-set-permissions-for-access-to-accounts-tools-and-features">adding a new teammate</a> and giving them access to Customer Service, your teammates will receive their own filter where they can view tickets <a href="https://help.3dsellers.com/en/articles/3817229-how-to-assign-teammates-support-tickets">assigned</a> to them.
- A Mentions filter displays tickets that your teammates have <a href="https://help.3dsellers.com/en/articles/3817245-how-to-mention-tag-teammates-users-in-notes">mentioned</a> (tagged) you in via <a href="https://help.3dsellers.com/en/articles/3817249-add-notes-to-your-support-tickets-and-buyers-that-only-you-can-see">notes</a>.

If you have any questions, feel free to reach out to us anytime at <a href="mailto:support@3dsellers.com" rel="nofollow noopener noreferrer" target="_blank">support@3dsellers.com</a>

The Left Menu of your Customer Service inbox provides optimum organization: view tickets by status, accounts, teammate, & more

Choose Account

Ticket Status

General

Custom Filters

Teammate Tickets