3Dsellers sidebar menu enables you and your team to quickly access the right tickets/conversations:
Account filters your inbox by each of your selling channels.
The Ticket Status section includes a list of default filters to view tickets with a common status.
Ticket Status Filters:
- New Ticket
- To Do
- Awaiting Reply
(read about Ticket Statuses)
The General section is a management-based list of folders including two less viewed ticket status filters: Snoozed & Archived. This is also where you will find your Starred messages.
Custom Filters is a versatile feature that allows you to create unique filters of your support tickets.
After adding a new teammate and giving them access to Customer Service, your teammates will receive their own filter where they can view tickets assigned to them.
If you have any questions, feel free to reach out to us anytime at [email protected]