3Dsellers sidebar menu enables you and your team to quickly access the right tickets/conversations:
Account filters your inbox by each of your selling channels.
The Ticket Status section includes a list of default filters to view tickets with a common status.
Ticket Status Filters:
- New Ticket
- To Do
- Awaiting Reply
(read about Ticket Statuses)
The General section is a management-based list of folders including two less viewed ticket status filters: Snoozed & Archived. This is also where you will find your Starred messages.
Custom Filters is a versatile feature that allows you to create unique filters of your support tickets.
If you have any questions, feel free to reach out to us anytime at firstname.lastname@example.org