Assigning support tickets to your teammates is important for group-focused work environments.
Once a support ticket is assigned to a teammate, it will be filtered under their name on the Left Menu:
You have a few options when assigning tickets to your teammates:
Option 1: Assign Individual Tickets to Teammates
- When viewing your inbox, click on the icon in the cell for Assign To and select a teammate from the drop down list:
- OR, you can also assign a ticket within the conversation thread (message viewer):
Option 2: Assign Tickets in Bulk
- Choose multiple tickets with the checkboxes on the left of each ticket.
- then select a assign a teammate with the Assign button/menu near the top of your inbox.
If you have any questions, feel free to reach out to us anytime at email@example.com