3Dsellers

eBay Helpdesk lets you and your team mention each other for easy communication within conversations.

How to mention (tag) teammates (users) in notes

Employ easy teamwork by assigning tickets to the right teammate.

How to assign teammates to support tickets

Understand how Teammates and Helpdesk Agents work, how access is assigned, and how pricing/seats apply across the 3Dsellers platform.

Teammates vs. Agents: What’s the Difference?

Karolina Santiago

Tony Adams

Teammates

The Ultimate eBay Selling Software

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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