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How to mention (tag) teammates (users) in notes

Mention a teammate with the @ sign in the Notes tab of a 3Dsellers Helpdesk conversation to ask for help without ever leaving the ticket.

Written by Tony Adams

Easily communicate with your team without the mess of emails and messengers. With Mentions, it's easy to ask your team to do something or vise versa.

How to mention (tag) teammates (users) in notes (screenshot 1)

How to Mention a teammate

  • When replying to a conversation, switch over to the Notes tab:

How to Mention a teammate (screenshot 2)
  • Mention a teammate (or yourself) by typing the @ sign.

  • A drop down list will appear.

  • You can continue typing the teammate's name,

  • or select a teammate by clicking on their name.

How to Mention a teammate (screenshot 3)

Getting notified & viewing mentions

  • Once someone mentions you, a notification will appear in your Mentions filter:

Getting notified & viewing mentions (screenshot 4)
  • This works the same way for your Teammates. If they get mentioned, they will receive their own personalized Mentions.


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