Skip to main content
All CollectionsHELPDESKTeammates
How to mention (tag) teammates (users) in notes
How to mention (tag) teammates (users) in notes

eBay Helpdesk lets you and your team mention each other for easy communication within conversations.

Lisa Adams avatar
Written by Lisa Adams
Updated over a week ago

Easily communicate with your team without the mess of emails and messengers. With Mentions, it's easy to ask your team to do something or vise versa.

How to Mention a teammate

  • When replying to a conversation, switch over to the Notes tab:

  • Mention a teammate (or yourself) by typing the @ sign.

  • A drop down list will appear. 

  • You can continue typing the teammate's name,

  • or select a teammate by clicking on their name.

Getting notified & viewing mentions

  • Once someone mentions you, a notification will appear in your Mentions filter:

  • This works the same way for your Teammates. If they get mentioned, they will receive their own personalized Mentions.


If you have any questions, feel free to reach out to us anytime at [email protected]

Did this answer your question?