When a support ticket is assigned to a teammate, it will be filtered under their name on the Left Menu:
You can assign tickets individually, or in bulk:
Assign Individual Tickets to Teammates
You can assign tickets one at a time with the conversation, or from your inbox.
Assign within a conversation
Click the Assign To button (near the top right of the screen) and select a teammate from the drop-down list
Assign from the inbox
While viewing your inbox, use the drop-down menu in the Assign To column for the ticket you want to assign.
Assign Tickets in Bulk
Choose multiple tickets with the checkboxes on the left of each ticket.
Then, select and assign a teammate with the Assign button near the top of your inbox.
If you have any questions, feel free to reach out to us anytime at firstname.lastname@example.org