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Helpdesk Inbox - Left Menu Navigation:
 

3Dsellers sidebar menu lets you and your team quickly access the tickets/conversations you need right now. 

  • On the left side you'll see a list of filters and folders for your messages:

 
Below is an overview of each section of the Left Menu with links to more in-depth information:

  

Choose Account

  • Choose Account filters your inbox by each of your eBay/Amazon accounts.

 

Ticket Status

  • Ticket Status section has a list of default filters to view tickets with a common status.
  • Ticket Status Filters:
       - New Ticket
       - System
       - To Do
       - Awaiting Reply
       - Resolved
    (read about Ticket Statuses)

 

General

  • The General section is a management based list of folders including two less viewed ticket status filters: Snoozed & Archived. This is also where you will find your Starred messages.
  • General Filters:
       - All
       - Starred
       - Snoozed
       - Sent
       - Archived

 

Custom Filters

  • Custom Filters is versatile feature that allows you to create unique filters of your support tickets. (read about Custom Filters)

 

 Team Member Tickets

 

Collapsing Sections

  • You can collapse any filter section by clicking on the title:

 
 

If you have any questions, feel free to reach out to us anytime at support@3dsellers.com

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