Tour of left menu filters for Customer Service helpdesk

Account filters your inbox by each of your selling channels.

The Ticket Status section includes a list of default filters to view tickets with a common status.

Ticket Status Filters:
- New Ticket
- System
- To Do
- Awaiting Reply
- Resolved
(read about Ticket Statuses)

The General section is a management-based list of folders including two less viewed ticket status filters: Snoozed & Archived. This is also where you will find your Starred messages.

General Filters:
- All
- Starred
- Snoozed
- Sent
- Archived

Custom Filters is a versatile feature that allows you to create unique filters of your support tickets.

After adding a new teammate and giving them access to Customer Service, your teammates will receive their own filter where they can view tickets assigned to them.

A Mentions filter displays tickets that your teammates have mentioned (tagged) you in via notes.