Tags help you and your team quickly find and identify important conversations.
How to add Tags
Option 1 - Add/ manage tags in bulk
In your inbox, select messages using the checkboxes on the left of each ticket.
Near the top of your inbox, click the tag icon (tooltip Tag) to open the Tags menu:
Create a new tag by entering it into the input box and pressing Add:
OR, Rename, delete or add tags by using the Manage Tags button. Changes are saved only when you click Confirm:
Apply the tag to your selected tickets by choosing it from the list above the "add tag" input:
Option 2 - Add tag in conversation
In a ticket's conversation view, use the Tag button near the top right of the screen. To remove a tag from that ticket, click the x on its chip next to Tags: under the header.
Staying organized with tags:
Search by tags with the search bar:
Use Tags in Custom Filters:
If you have any questions, feel free to reach out to us anytime at [email protected]