Tags help you and your team quickly find and identify important conversations.
How to add Tags
Option 1 - Add/ manage tags in bulk
In your inbox, select messages using the checkboxes on the left of each ticket.
Near the top of your inbox, click and open the Tags menu:
Create a new tag by entering it into the input box and pressing Add:
OR, Delete and add tags by using the Manage Tags button:
Apply the tag to your selected tickets by choosing it from the list above the "add tag" input:
Option 2 - Add tag in conversation
In a ticket's conversation view, use the Tag button near the top right of the screen.
Staying organized with tags:
Search by tags with the search bar:
Use Tags in Custom Filters:
If you have any questions, feel free to reach out to us anytime at firstname.lastname@example.org