By Lisa1 author4 articles
Autoresponder eCommerce Helpdesk: Rules and Features OverviewCreate unlimited, custom responder messages with natural delays that send based on message content, order details, item details, and more.
How to add a signature to Customer Service template repliesAttach your brand's custom signature to template replies and set different signatures for different accounts.
How to create a saved reply (message template) for Customer ServiceSave and send common replies to buyers, automatically personalized with the buyer's name and order information.
How to add internal notes to your support tickets and buyersYou and your team can save time by leaving notes directly in a support ticket conversation for questions & important buyer/conversation info