When handling eBay cases, you may see certain activity types from the buyer or eBay's system:
Full List of Activity Type Definitions:
Buyer Confirm Refund | Confirmation that the buyer has received the refund. |
Buyer Create Cancel | Buyer created a cancellation request. |
Seller Approve | The seller approved the buyer's request to cancel the order. |
Seller Create Cancel | The order was canceled by the seller. |
Seller Reject | The seller rejected the buyer's request to cancel the order. |
System Chargeback Opened | The system opened a credit card chargeback on the transaction. |
System Create Cancel | The system created the cancellation before the order was shipped by the seller. |
System Notify Payout Status | Status update was received by the system on the payout on the cancellation.--> |
System Notify Refund Status | The system notified either the buyer or the seller on the status of the refund. |
System Notifypp Refund | Indicates that PayPal has issued a refund. |
System Payout | The refund was paid through a system transaction. |
System Refund | A refund was initiated by system when the seller approved the buyer's request to cancel the order. |
System Reject | The system rejected the buyer's request to cancel the order because the order has shipped. |
System Timeout for Approval | The time allotted for the seller to approve the buyer's request to cancel the order has expired. |
System Timeout for Confirmation | The time allotted for the buyer to confirm they have received a refund has expired. |
System Timeout for Notify Payout Status | The time allotted for the cancellation to get the system payout status timed out. |
System Timeout for Notify Refund Status | The time allotted for the payment refund request to return to the system the cancel approve response timed out. |
Unknown | The cancellation activity is unknown. |
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