When handling eBay cases, you may see certain activity types from the buyer or eBay's system:

Full List of Activity Type Definitions:

Buyer Confirm Refund

Confirmation that the buyer has received the refund.

Buyer Create Cancel

Buyer created a cancellation request.

Seller Approve

The seller approved the buyer's request to cancel the order.

Seller Create Cancel

The order was canceled by the seller.

Seller Reject

The seller rejected the buyer's request to cancel the order.

System Chargeback Opened

The system opened a credit card chargeback on the transaction.

System Create Cancel

The system created the cancellation before the order was shipped by the seller.

System Notify Payout Status

Status update was received by the system on the payout on the cancellation.-->

System Notify Refund Status

The system notified either the buyer or the seller on the status of the refund.

System Notifypp Refund

Indicates that PayPal has issued a refund.

System Payout

The refund was paid through a system transaction.

System Refund

A refund was initiated by system when the seller approved the buyer's request to cancel the order.

System Reject

The system rejected the buyer's request to cancel the order because the order has shipped.

System Timeout for Approval

The time allotted for the seller to approve the buyer's request to cancel the order has expired.

System Timeout for Confirmation

The time allotted for the buyer to confirm they have received a refund has expired.

System Timeout for Notify Payout Status

The time allotted for the cancellation to get the system payout status timed out.

System Timeout for Notify Refund Status

The time allotted for the payment refund request to return to the system the cancel approve response timed out.

Unknown

The cancellation activity is unknown.

https://developer.ebay.com/devzone/post-order/types/CancelActivityTypeEnum.html


If you have any questions, feel free to reach out to us at support@3dsellers.com

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