There can be different case types in your report, each with its own group of statuses.
For example, in the CSV report, each field in the "type" column will have a corresponding status:
Click links below to jump to each type's definitions:
eBay Inquiry
ebay_inquiry Case Status Definitions:
Value | Description |
CLOSED | The inquiry has been closed. |
CLOSED_WITH_ESCALATION | The inquiry is closed and has been escalated to a case. |
CS_CLOSED | The inquiry has been closed by a customer support representative. |
OPEN | The inquiry has been created and the seller has been notified. |
OTHER | The status of the inquiry cannot be determined. |
PENDING | The inquiry is being created; request processing uses external resources. |
WAITING_BUYER_RESPONSE | The next action is expected to be from the buyer, such as confirming receipt of a refund that the seller has issued. |
WAITING_SELLER_RESPONSE | The next action is expected to be from the seller. |
eBay Return
ebay_return Case Status Definitions:
Value | Description |
CLOSED | Indicates the return request has been closed |
ESCALATED | Indicates the return request has been escalated. |
ITEM_DELIVERED | Indicates the return item has been delivered to the seller. |
ITEM_SHIPPED | Indicates the return item has been shipped by the buyer. |
LESS_THAN_A_FULL_REFUND_ISSUED | Indicates a partial refund was issued by the seller to the buyer. |
PARTIAL_REFUND_DECLINED | Indicates the buyer has declined the partial refund amount that the seller has proposed. |
PARTIAL_REFUND_FAILED | Indicates the partial refund operation has failed. |
PARTIAL_REFUND_INITIATED | Indicates a partial refund has been initiated. |
PARTIAL_REFUND_REQUESTED | Indicates a partial refund has been requested. |
READY_FOR_SHIPPING | Indicates the return item is ready to be shipped back by the buyer to the seller. |
REPLACED | Indicates the buyer has received a replacement item. |
REPLACEMENT_CLOSED | Indicates the replacement item has been received and the return request has been closed. |
REPLACEMENT_DELIVERED | Indicates the replacement item has been delivered to the buyer. |
REPLACEMENT_LABEL_REQUESTED | Indicates the seller has requested a shipping label for the replacement item. |
REPLACEMENT_REQUESTED | Indicates the buyer has requested a replacement item. |
REPLACEMENT_SHIPPED | Indicates the replacement item has been sent to the buyer. |
REPLACEMENT_STARTED | Indicates the process for the seller to send a replacement item to the buyer has started. |
REPLACEMENT_WAITING_FOR_RMA | Indicates the seller still needs to provide a Return Merchandise Authorization (RMA) for the replacement item. |
RETURN_LABEL_REQUESTED | Indicates the buyer has requested a return shipping label. |
RETURN_REJECTED | Indicates the seller has rejected the buyer's return request. |
RETURN_REQUESTED | Indicates the buyer has requested a return. |
RETURN_REQUESTED_TIMEOUT | Indicates the buyer has requested a return, but the system has timed out. |
UNKNOWN | Indicates the current status of the return is unknown. |
WAITING_FOR_RETURN_LABEL | Indicates the return is currently waiting for a return shipping label to be available. |
WAITING_FOR_RMA | Indicates the return is currently waiting for the seller to provide a Return Merchandise Authorization (RMA) to the buyer. |
eBay Cancel
ebay_cancel Case Status Definitions:
Value | Description |
CANCEL_CLOSED_FOR_COMMITMENT | The cancellation request was closed for an order that was not paid for by the buyer. |
CANCEL_CLOSED_NO_REFUND | The cancellation request was closed without a refund being issued. |
CANCEL_CLOSED_UNKNOWN_REFUND | The cancellation request was closed. The system did not detect a refund, which indicates that any refund was performed offline. |
CANCEL_CLOSED_WITH_REFUND | The cancellation request was closed and the system detected a refund. |
CANCEL_PENDING | The cancellation is being processed. |
CANCEL_REJECTED | The seller rejected the buyer's request to cancel the order. |
CANCEL_REQUESTED | The buyer has requested that a particular order be canceled. |
INVALID | The cancellation request is not valid. |
Other
Case Status Definitions:
Value | Description |
CLOSED | Indicates the case is closed. |
CS_CLOSED | Indicates customer support has closed the case. |
ON_HOLD | Indicates the case is on hold. |
OPEN | Indicates the case is open. |
OTHER | Indicates the status of the case cannot be determined. |
REFUND_AGREED_BUT_FAILED | Indicates the buyer and seller have agreed upon a refund solution, but the refund transaction failed. |
WAITING_CS | Indicates the case is waiting on a response from customer support. |
WAITING_DELIVERY | Indicates the buyer is awaiting for delivery of the shipped item. |