There can be different case types in your report, each with its own group of statuses.
For example, in the CSV report, each field in the "type" column will have a corresponding status:
Click links below to jump to each type's definitions:
ebay_inquiry Case Status Definitions:
The inquiry has been closed.
The inquiry is closed and has been escalated to a case.
The inquiry has been closed by a customer support representative.
The inquiry has been created and the seller has been notified.
The status of the inquiry cannot be determined.
The inquiry is being created; request processing uses external resources.
The next action is expected to be from the buyer, such as confirming receipt of a refund that the seller has issued.
The next action is expected to be from the seller.
ebay_return Case Status Definitions:
Indicates the return request has been closed
Indicates the return request has been escalated.
Indicates the return item has been delivered to the seller.
Indicates the return item has been shipped by the buyer.
Indicates a partial refund was issued by the seller to the buyer.
Indicates the buyer has declined the partial refund amount that the seller has proposed.
Indicates the partial refund operation has failed.
Indicates a partial refund has been initiated.
Indicates a partial refund has been requested.
Indicates the return item is ready to be shipped back by the buyer to the seller.
Indicates the buyer has received a replacement item.
Indicates the replacement item has been received and the return request has been closed.
Indicates the replacement item has been delivered to the buyer.
Indicates the seller has requested a shipping label for the replacement item.
Indicates the buyer has requested a replacement item.
Indicates the replacement item has been sent to the buyer.
Indicates the process for the seller to send a replacement item to the buyer has started.
Indicates the seller still needs to provide a Return Merchandise Authorization (RMA) for the replacement item.
Indicates the buyer has requested a return shipping label.
Indicates the seller has rejected the buyer's return request.
Indicates the buyer has requested a return.
Indicates the buyer has requested a return, but the system has timed out.
Indicates the current status of the return is unknown.
Indicates the return is currently waiting for a return shipping label to be available.
Indicates the return is currently waiting for the seller to provide a Return Merchandise Authorization (RMA) to the buyer.
ebay_cancel Case Status Definitions:
The cancellation request was closed for an order that was not paid for by the buyer.
The cancellation request was closed without a refund being issued.
The cancellation request was closed. The system did not detect a refund, which indicates that any refund was performed offline.
The cancellation request was closed and the system detected a refund.
The cancellation is being processed.
The seller rejected the buyer's request to cancel the order.
The buyer has requested that a particular order be canceled.
The cancellation request is not valid.
Case Status Definitions:
Indicates the case is closed.
Indicates customer support has closed the case.
Indicates the case is on hold.
Indicates the case is open.
Indicates the status of the case cannot be determined.
Indicates the buyer and seller have agreed upon a refund solution, but the refund transaction failed.
Indicates the case is waiting on a response from customer support.
Indicates the buyer is awaiting for delivery of the shipped item.