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CUSTOMER SERVICE
CUSTOMER SERVICE
A collection of help articles, answers, and feature how-to's for the Customer Service tool
15 articles in this collection
Written by
Aaron
3Dsellers Customer Service overview: message and email CRM for eBay, Shopify, Etsy, and more
Organize your support with all of your messages in one place. Use automation, templates, & more to save your team countless hours of work.
Written by
Aaron
Updated over a week ago
Organizing Your Inbox
Tour of left menu filters for Customer Service helpdesk
The Left Menu of your Customer Service inbox provides optimum organization: view tickets by status, accounts, teammate, & more
Written by
Aaron
Updated over a week ago
What is a Ticket Status? What does it do?
New Ticket, System, To Do, Awaiting Reply, Resolved, Snoozed, Archived - What do they mean and how do I set them?
Written by
Aaron
Updated over a week ago
How to use Ticket Types to keep your support organized
Organize your eBay/Amazon Helpdesk inbox by assigning Ticket Types to your support tickets.
Written by
Aaron
Updated over a week ago
How to use Tags to keep your Customer Service tickets organized
Tags enable custom organization/management to help you and your team easily understand and find the support tickets.
Written by
Aaron
Updated over a week ago
Time Savers
How to add a signature to Customer Service template replies
Attach your brand's custom signature to template replies and set different signatures for different accounts.
Written by
Aaron
Updated over a week ago
How to create a saved reply (message template) for Customer Service
​Save and send common replies to buyers, automatically personalized with the buyer's name and order information.
Written by
Aaron
Updated over a week ago
How to add internal notes to your support tickets and buyers
You and your team can save time by leaving notes directly in a support ticket conversation for questions & important buyer/conversation info
Written by
Aaron
Updated over a week ago
Manage Cases
eBay Cases - what each Activity Type and Status means
When receiving updates on eBay cases, you may see "activity type" updates. Read here to learn what each message means.
Written by
Aaron
Updated over a week ago
How to issue refunds and handle replacement cases in your support inbox
Handling refunds and replacements is as easy as selecting a case status. (Case status definitions included)
Written by
Aaron
Updated over a week ago
Teammates
How to mention (tag) teammates (users) in notes
eBay Helpdesk lets you and your team mention each other for easy communication within conversations.
Written by
Aaron
Updated over a week ago
How to assign teammates to support tickets
Employ easy teamwork by assigning tickets to the right teammate.
Written by
Aaron
Updated over a week ago
Troubleshooting & Miscellaneous
How to set up Amazon, Shopify, Woo, and Etsy email forwarding for Customer Service
After connecting your account, set up email forwarding (from your accounts page) to begin managing customer service messages with 3Dsellers.
Written by
Aaron
Updated over a week ago
How to set a custom From Name for email integration
Set a custom From Name when replying to buyers with your email in the Customer Service tool
Written by
Aaron
Updated over a week ago
How to change the Customer Service inbox view from New to classic (old version)
View your support tickets in a simplified view or with a full workstation.
Written by
Aaron
Updated over a week ago