CUSTOMER SERVICE

A collection of help articles, answers, and feature how-to's for the Customer Service tool

14 articles in this collection
Written by Aaron

3Dsellers Customer Service overview - eBay Messages and email CRM

Organize your support with all of your messages in one place. Use automation, templates, & more to save your team countless hours of work.

Written by Aaron
Updated over a week ago

Organizing Your Inbox

Tour of left menu filters for Customer Service helpdesk

The Left Menu of your Customer Service inbox provides optimum organization: view tickets by status, accounts, teammate, & more

Written by Aaron
Updated over a week ago

What is a Ticket Status? What does it do?

New Ticket, System, To Do, Awaiting Reply, Resolved, Snoozed, Archived - What do they mean and how do I set them?

Written by Aaron
Updated over a week ago

How to use Ticket Types to keep your support organized

Organize your eBay/Amazon Helpdesk inbox by assigning Ticket Types to your support tickets.

Written by Aaron
Updated over a week ago

How to use Tags to keep your Customer Service tickets organized

Tags enable custom organization/management to help you and your team easily understand and find the support tickets.

Written by Aaron
Updated over a week ago

Time Savers

How to add a signature to Customer Service template replies

Attach your brand's custom signature to template replies and set different signatures for different accounts.

Written by Aaron
Updated over a week ago

How to create a saved reply (message template) for Customer Service

Save and send common replies to buyers, automatically personalized with the buyer's name and order information.

Written by Aaron
Updated over a week ago

How to add internal notes to your support tickets and buyers

You and your team can save time by leaving notes directly in a support ticket conversation for questions & important buyer/conversation info

Written by Aaron
Updated over a week ago

Manage Cases

eBay Cases - what each Activity Type and Status means

When receiving updates on eBay cases, you may see "activity type" updates. Read here to learn what each message means.

Written by Aaron
Updated over a week ago

How to issue refunds and handle replacement cases in your support inbox

Handling refunds and replacements is as easy as selecting a case status. (Case status definitions included)

Written by Aaron
Updated over a week ago

Teammates

How to mention (tag) teammates (users) in notes

eBay Helpdesk lets you and your team mention each other for easy communication within conversations.

Written by Aaron
Updated over a week ago

How to assign teammates to support tickets

Employ easy teamwork by assigning tickets to the right teammate.

Written by Aaron
Updated over a week ago

Troubleshooting & Miscellaneous

How to set a custom From Name for email integration

Set a custom From Name when replying to buyers with your email in the Customer Service tool

Written by Aaron
Updated over a week ago

How to change the Customer Service inbox view from New to classic (old version)

View your support tickets in a simplified view or with a full workstation.

Written by Aaron
Updated over a week ago