ORDERS
Manage eBay and multichannel orders in 3Dsellers: tracking, bulk actions, shipping, invoices, pick lists and buyer messages.
By Avi and 3 others4 authors25 articles
- Canceling Orders in 3Dsellers (With Inventory Reallocation)Cancel an order in 3Dsellers, choose whether the quantity goes back into your inventory, and see what happens on the marketplace afterwards.
- Orders Simple View vs Old View in 3Dsellers OrdersSwitch between Simple View and Old View on the 3Dsellers Orders page, expand eBay orders, add internal notes and use filters and the Pick List.
- Order Actions: Refund, Assign, Pick Status, Tax DetailsRefund an eBay order, assign orders to a teammate, mark orders Picked and read Tax Details in the 3Dsellers Orders page, in Old View and Simple View.
- Orders Bulk Actions – OverviewManage multiple orders with bulk actions: update tracking, send messages, assign teammates and streamline processing across marketplaces.
- Orders Print Options – OverviewPrint invoices, packing slips, pick lists and SKU labels from 3Dsellers Orders, and see which article covers each option.
- Send Bulk Messages to Buyers Using Orders ManagerMessage many eBay buyers at once from the 3Dsellers Orders manager: pick a message type, use a template and attach photos, within eBay rules.
- Order Status - eBay's DefinitionsWhat each eBay order status means in 3Dsellers, from Active for unpaid orders to Completed, Cancelled and the pending cancellation states.
Getting Started with Orders
Overview and core concepts
- Getting Started with Order ManagerThe 3Dsellers Order Manager brings orders from all marketplaces into one dashboard to filter, manage, automate and analyze with bulk actions and tracking.
- How to Create Manual Orders in 3DsellersLearn how to create manual orders using your Product Catalog in 3Dsellers. Includes full step-by-step instructions, feature validations, and FAQs.
- Contacts Tool | Manage Customers & Leads in 3DsellersLearn how to use the 3Dsellers Contacts tool to view, filter, segment, and manage customers and leads across all connected sales channels.
- Orders Filters, Search & Custom Segments OverviewThis article explains how to use Order Filters, the Search Bar, and Custom Segments in 3Dsellers to quickly find, organize, and manage your orders.
- How to use order Tags search, organization, & short notesUse tags in the 3Dsellers Orders manager to add internal notes to eBay orders and find those orders again with tag search and filters.
- Viewing order details and managing columnsQuickly see buyer's address, username, order/transaction ID, shipping price, price paid, variation/SKU, order date, notes, quantity & more.
- Send and view, and filter feedback messages & statusSee which eBay orders have feedback left or received, filter by feedback status and leave feedback for a buyer in the 3Dsellers Orders manager.
- View "time to Ship" based on handling timeUse the Ship By column in the 3Dsellers Orders manager to see how much of your eBay handling time is left before each order has to ship.
- Profit Column & SettingsTurn on the Profit column in the 3Dsellers Orders manager, change the default pricing settings and adjust profit for a single eBay order.
- Write internal notes on order transactions for you and your teamAdd internal notes to eBay order transactions in the 3Dsellers Orders manager so your team sees the details, and use tags for short labels.
- Add Tracking Numbers and Mark eBay Orders Shipped or PaidAdd or change tracking numbers and mark eBay orders as shipped or paid in 3Dsellers Orders, for one order at a time or for many orders at once.
- How to upload tracking information via CSV fileUpload tracking numbers for many eBay and marketplace orders at once with the Tracking CSV Upload tool in 3Dsellers, which also marks them shipped.
- Send invoices for unpaid orders and "mark as paid"Send an eBay invoice or mark an order as paid from the 3Dsellers Orders manager using the lightning bolt button in the Actions column.
Printing & Fulfillment
Invoices, labels, and pick lists
- Invoice and Packing Slip Templates: Barcode, Bin LocationDesign one invoice template for 3Dsellers invoices and packing slips on your eBay orders, then print them for one order or in bulk as a single PDF.
- How to Print SKU Labels for OrdersGenerate and print barcode SKU labels for order items from the Orders Manager. Supports 32 printer brands and 78 label sizes.
- Using Order Pick Lists for Efficient FulfillmentGenerate pick lists for warehouse operations, organize orders by location or SKU, print them and speed up your picking workflow.
Automations & Use Cases
Automated workflows and real-world examples
- Auto-Create a Shopify Order From eBay or Amazon OrdersTurn on one Shopify Channel Settings option so 3Dsellers creates a paid Shopify order for every new eBay, Amazon or Etsy order, with tracking sent back.
- Order Automations: Tags, Emails and eBay InvoicesSet up Order Automations in 3Dsellers to tag orders, email teammates or send eBay invoices when orders are paid, unpaid or canceled.