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How to upload tracking information via CSV file

How to update tracking information for multiple eBay & eCommerce transactions with a CSV file upload

Tony Adams avatar
Written by Tony Adams
Updated over 3 weeks ago

You can upload tracking numbers to your orders in bulk by using the Tracking CSV Upload tool inside 3Dsellers. This is the fastest way to update tracking information for multiple eBay (and other marketplace) orders at once.

Important: When you upload tracking via CSV, the order may be marked as shipped automatically on the marketplace (depending on the channel).


1) Open the Tracking CSV Upload Page

  1. Log in to your 3Dsellers account.

  2. Go to:

Orders & Disputes → Orders Tool → Tracking CSV

You will see the Upload Tracking CSV screen with the button:

🔵 Update Tracking Via CSV


2) Download the Tracking CSV Template

To avoid formatting issues, we strongly recommend using the official template.


3) Prepare your tracking CSV

Shipping Info:

A CSV row for each shipment must include:

  • a tracking number

  • carrier label

  • transaction details

To ensure you have the correct carrier label:

  • Add tracking to an order.

  • Select your carrier.

  • Use the spelling of the carrier after it is selected.


Transaction details:

Your CSV row also must include either:

  • An Order ID and Item ID:

Order ID

Item ID

Tracking Number

Carrier

874165-321546

234658884441

313-64511324

DHL

  • Or only a Transaction ID

Transaction ID

Tracking Number

Carrier

5616514658884441

313-64511324

DHL


4) Start the Upload

  • Before uploading a tracking CSV, please sync your orders:

  1. On the Tracking CSV page, click the Update Tracking CSV button.

  2. A popup window will appear: Update Orders Tracking Info

Inside this popup, you can upload your file using one of the following options:

  • Upload File From Computer

  • Upload File From https Link

  • Upload From FTP/SFTP

In the pop-up, choose the CSV file from your PC.


✅ Schedule the CSV Upload (Optional)

Inside the Update Orders Tracking Info popup, you’ll see the section:


Create a Schedule for the CSV File

This feature lets you schedule the tracking import to run automatically (instead of clicking Start Import manually).

⚠️ Important Requirement for Scheduling

To use Schedule, you must upload your CSV using one of these methods:

Upload File From https Link
Upload From FTP/SFTP

📌 Scheduling is not available if you upload the file using Upload File From Computer.

Once the file is uploaded via Link or FTP/SFTP, click Schedule to configure the automatic import.


5) Mapping Fields Before Import

After uploading the file, you will see the Mapping section.


Select Channel

Use the Select Channel dropdown to choose where the tracking should be applied:

  • eBay

  • Amazon

  • Etsy

  • WooCommerce

  • BigCommerce

  • Walmart

  • Google Shopping

  • TikTok

✅ In this article example, select eBay.


Match CSV Fields

Under the mapping table, map the fields like this:

  • Order IDOrderID

  • Item IDItemID

  • Tracking NumberTrackingNumber

  • CarrierCarrier

If your column names are different, just select the correct column from the dropdown.


6) Optional: Save a Mapping Preset

If you upload tracking often using the same file structure, you can save time:

✅ Click Save Mapping Preset

This will reuse the same mapping settings next time.


7) Start the Import

When everything is mapped correctly:

🔵 Click Start Import

Your upload will be processed and added to the system queue.


8) View Upload History

Back on the Tracking CSV page, you can check:

  • Upload history

  • Processing results

  • Errors (if any)

If there are failed rows, review the error message and fix the CSV formatting, then upload again.


✅ FAQ – Tracking CSV Upload

When should I use the Schedule option?

Scheduling is useful when you want the tracking import to run automatically without manually uploading a file every time. Common scenarios include:

  • Your warehouse or 3PL uploads a tracking file daily (ex: every evening)

  • You want tracking updates to run during off-hours (overnight / early morning)

  • Your team works across different time zones

  • You want to reduce errors from manual uploads (wrong file, duplicate uploads, missing uploads)

  • You want tracking to be uploaded at a consistent time after your daily shipping cutoff


Can I schedule a file uploaded from my computer?

No.
To use scheduling, you must upload the file using one of the following options:

Upload File From https Link
Upload From FTP/SFTP

Uploading from your computer is only supported for manual imports using Start Import.


What happens when tracking is uploaded successfully?

Once tracking information is imported, the orders may be updated and marked as shipped on the marketplace (depending on the sales channel settings and marketplace rules).


What if my CSV import fails?

If your upload fails, it’s usually caused by:

  • Missing required columns (Order ID, Tracking Number, Carrier, etc.)

  • Incorrect Order ID / Item ID values

  • Wrong channel selected in the mapping section

  • Invalid formatting inside the file

You can fix the file and upload again.

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