On the 3Dsellers Orders page you can refund an order, assign it to a teammate, mark it Picked or Not Picked and, on some channels, acknowledge it or set its status. These actions live in the lightning-bolt menu in Old View, in Actions then More Actions in Simple View, and in Bulk Actions for several orders at once. Cancelling an order has its own article, linked below.
⚠️ Issue refund cannot be undone. In 3Dsellers, the Refund button in the Issue Refund dialog opens a second box that reads "Are you sure you want to refund the buyer? The action cannot be undone". Check the reason, the refund type and the amounts before you press Confirm.
In this article:
Where do I find the order actions in 3Dsellers?
The 3Dsellers Orders page has two views, and both use the same list of actions for each order. For the difference between the views, see Orders Simple View vs Old View in 3Dsellers Orders.
In 3Dsellers, click Orders in the left sidebar. The page is called Orders & Disputes.
In Old View, find the Actions column and click the lightning-bolt icon. Its tooltip reads More Actions.
In Simple View, open Actions on the order's row and choose More Actions.
For several orders, tick their checkboxes and open Bulk Actions at the top of the page.
The menu in 3Dsellers is different for each sales channel, so an item you expect may not appear for your orders. The table in the section on channels below lists what each channel offers.
How do I refund an order from the Orders page?
Use Issue refund in the 3Dsellers order menu to refund a buyer for a whole order or for single items. This is not the same as the refund button on a Helpdesk return case, which is described in How to issue refunds and handle replacement cases in your support inbox.
Open the order's menu as described above and click Issue refund. The Issue Refund dialog opens.
Under Reason For Refund:, pick a reason. For eBay the choices are Buyer Cancel, Seller Cancel, Item Not Received, Buyer Return, Item Not As Described, Other Adjustment and Shipping Discount. The default is Other Adjustment.
Optional: type a note in Comment (Optional):. It holds up to 100 characters and shows a counter.
Choose Refund Type:. All items in order is the default and shows one Refund amount field with the currency in front of it. Single items in order lists each item with a To Refund switch and a Refund Amount field that you can fill in once the switch is on.
Click Refund. A box titled Warning asks you to confirm. Click Confirm to send the refund or Close to go back.
When the refund goes through, 3Dsellers shows Success and closes the dialog. If it fails, a red message appears under the buttons.
⚠️ The refund in the 3Dsellers Issue Refund dialog cannot be undone once you click Confirm. A refunded order shows its Total in red in Simple View.
Issue refund is always in the eBay menu. For other channels it can depend on the order's status: see the channel table below. To cancel an order instead of refunding it, see Canceling Orders in 3Dsellers (With Inventory Reallocation).
How do I assign an order to a teammate?
3Dsellers lets you give an order to yourself or to a teammate so everyone knows who handles it. You can assign one order from its row in Simple View, or many orders at once with Bulk Actions.
Assign one order in Simple View
In 3Dsellers Orders, switch to Simple View and scroll sideways to the Teammate column.
Click + Assign on the order's row. Its tooltip reads Assign teammate.
Pick an entry from the menu: Unassigned, You or one of your teammates. Invite Teammate at the bottom takes you to the Team page.
⚠️ In 3Dsellers Simple View, choosing a name in the Assign menu saves straight away. There is no confirm step, so check the row before you click.
In Old View, the Teammate column is also available. It can be hidden from the Columns panel.
Assign or remove several orders at once
In 3Dsellers Orders, tick the orders you want, then open Bulk Actions.
Click Assign Orders to Teammate. The dialog reads Assign 1 selected orders to:, with the number of orders you ticked.
Open Select Teammate, choose a person and click Save.
To clear the assignment, tick the orders and click Remove Teammate From Orders in 3Dsellers Bulk Actions. 3Dsellers asks you to confirm with a red Remove button and then removes the teammate with no further dialog.
How do I mark orders Picked or Not Picked?
Pick status in 3Dsellers Orders tells your team whether an order has been picked from the shelf. You can set it on one order or on many.
Show the Pick Status column
In 3Dsellers Orders Old View, click the table-layout icon next to the search box to open the Columns panel.
Tick Pick Status. It is not ticked by default in Old View. The choice is saved in this browser.
Change one order
The Pick Status column holds a switch that reads Picked or Not Picked. When you flip it, 3Dsellers opens a box titled Update Pick Status with the question "Mark this order as Picked?" (or Not Picked). Confirm with Mark as Picked or Mark as Not Picked, or click Cancel and the switch goes back.
Change several orders at once
Tick the orders and open Bulk Actions, then click Update Pick Status.
The dialog reads Update pick status for 1 selected orders to:, with the number you ticked. Open Select Status and choose Picked or Not Picked.
Click Save. It stays greyed out until you have chosen a status.
The Pick List segment
The Pick List segment in 3Dsellers Orders shows the orders still to pick. When it is empty it reads: "No orders to show. The Pick List only includes paid orders from the last 10 days that haven't been shipped or marked as picked." The segment also has a Print Pick List button and shows the Pick Status column.
Which actions does my sales channel have?
The 3Dsellers order menu changes with the channel the order came from. This table covers the actions in this article.
Channel | Issue refund | Other actions in this article |
eBay | Always in the menu | Cancel order is hidden once the status is Cancelled |
Walmart | Only when the status is not Active | Cancel order (hidden once Cancelled) and Acknowledge order (the only place it exists) |
Shopify | Only when the status is not Active | Cancel order is greyed out when the order is Completed |
WooCommerce | In the menu | Set Order Status instead of a Cancel item |
TikTok | Only when the status is not Active | Cancel order |
BigCommerce | Not offered | Cancel order |
Manual orders | Not offered | Mark as paid, Cancel order, Mark as shipped |
Etsy, Amazon | Not offered | No refund, cancel or acknowledge item |
Acknowledge a Walmart order
For Walmart orders, 3Dsellers adds Acknowledge order to the menu. A box titled Message asks "Are you sure you want to acknowledge this order?". Click Confirm to go ahead or Cancel to stop. You see Success when it works.
Set the status of a WooCommerce order
For WooCommerce orders, 3Dsellers adds Set Order Status. Pick a Status from Pending Payment, Processing, On Hold, Completed, Cancelled, Refunded or Failed, then click Confirm. On other channels the status pill in 3Dsellers is read-only and follows the marketplace.
For tracking numbers, Mark as shipped, Mark as paid and Send eBay Invoice, see Add Tracking Numbers and Mark eBay Orders Shipped or Paid.
Where do I see Tax Details and the Order Log?
Both sit in the Order Details window of 3Dsellers Orders. This window is in Old View only: click the Orders details button in the Actions column.
Tax Details is a heading on the right, under Shipping Address. It shows the order's tax reference number as text and appears only when the order has one.
Order Log is a table with the columns Date, Event and Message. You can sort it by date. In Simple View the same history is in the Order Activity section of the expanded row.
Tax Ref is an optional column you can switch on in the Columns panel.
Order automations act on recent orders only. For what they can do, see Order Automations: Tags, Emails, Invoices, Shopify.
Troubleshooting
I cannot find Issue refund for my order
In 3Dsellers, Issue refund is not offered for Etsy, BigCommerce, Amazon or manual orders. For Walmart, Shopify and TikTok it shows only when the order's status is not Active. If you do see it, remember the warning: a refund sent from the Issue Refund dialog cannot be undone.
Cancel order is missing
3Dsellers hides Cancel order on eBay orders whose status is already Cancelled. Cancelling has its own steps in Canceling Orders in 3Dsellers (With Inventory Reallocation).
The Pick Status column is not in my table
In 3Dsellers Orders Old View the column is off by default. Open the Columns panel and tick Pick Status.
My Pick List is empty
The 3Dsellers Pick List only includes paid orders from the last 10 days that have not been shipped or marked as picked. Orders you mark Picked leave the list.
Tax Details does not show in Order Details
3Dsellers prints the Tax Details heading only when the order has a tax reference. Orders without one show no Tax Details. The Order Details window itself is available in Old View only.
I assigned the wrong teammate
In 3Dsellers Simple View, open the Assign menu again and pick the right person, or choose Unassigned. The change saves as soon as you click.
FAQ
Can I undo a refund I issued from 3Dsellers?
No - a refund confirmed in the 3Dsellers Issue Refund dialog cannot be undone. The confirm box says so before you click Confirm.
Can I refund only some items in an order?
Yes, on channels that offer it - in the 3Dsellers Issue Refund dialog choose Single items in order, switch on To Refund for each item and fill in its Refund Amount (Shopify shows Refund Quantity instead). Walmart refunds are always per item.
Is cancelling an order covered in this article?
No - cancelling an order in 3Dsellers is explained in Canceling Orders in 3Dsellers (With Inventory Reallocation).
Is Issue refund on the Orders page the same as the refund in Helpdesk?
No - they are two features in 3Dsellers. The Helpdesk refund belongs to a return case in your support inbox, described in How to issue refunds and handle replacement cases in your support inbox.
Does assigning a teammate ask me to confirm?
It depends. In 3Dsellers Simple View, choosing a name in the Assign menu saves immediately. In bulk, you pick a teammate in the dialog and click Save.
Can I change an order's status in 3Dsellers?
Only for WooCommerce orders, with Set Order Status. For other channels the status in 3Dsellers follows the marketplace and is read-only.
Do these actions work in both Simple View and Old View?
Yes for the order menu, Bulk Actions and pick status. The Order Details window with Tax Details is in Old View only.