Manual Orders let you record sales that occur outside your connected marketplaces—such as in-store purchases, offline sales, B2B orders, or internal transactions.
When you create a manual order:
Deducts inventory
Saves the order in Orders Manager
Associates the order with a customer
Includes the order in your reporting
Note: Manual orders stay internal—they do not sync to eBay, Amazon, Walmart, or Shopify.
⭐ When to Use Manual Orders
You sell through channels not connected to 3Dsellers
You need to track offline or POS transactions
You want inventory to remain accurate after non-marketplace sales
You want complete sales records for reporting
You create internal/company orders (samples, staff orders, manual replacements)
⭐ Common Use Cases
Phone or email sales
Wholesale/B2B transactions
Replacement orders not placed through a marketplace
Bundled product sales where inventory must adjust
Sales made at events or storefronts
Internal usage of stock
📍 Where to Find Manual Orders
Go to Orders → All Orders
Click Create Manual Order at the top of the page.
🛒 How to Create a Manual Order
Step 1 — Add Products to the Order
Use the product selector to choose items from your Product Catalog.
Type a product title, SKU, or variation
Select the correct product from the dropdown
If applicable, choose a variation
Enter the quantity
Edit price if necessary
✔ Validations
You cannot exceed available stock
Products from different currencies cannot be mixed
Variations + bundles validate each component’s stock
A product with insufficient inventory cannot be added (an error appears)
Step 2 — Select or Create a Customer
You must attach each manual order to a customer.
To select an existing customer:
Search by name or email
Press Choose Contact
To create a new customer:
Click Create New Contact
Enter:
Name
Email (must be unique)
Customer ID (must be unique)
Note: When editing an existing customer, Email and Customer ID cannot be changed.
Step 3 — Advanced Information (Optional)
The Advanced Information panel allows you to add internal or shipping details.
Available options:
✔ Mark order as shipped
You may add a tracking number
If left blank, the order will still appear as Not Shipped
✔ Mark order as paid
Marks the order as paid internally for accounting purposes.
✔ Add tags
Useful for filtering, grouping, or custom reporting.
✔ Add internal notes
Visible only inside 3Dsellers.
Step 4 — Create the Order
The Create button becomes active only when:
At least one product is added
A customer is selected
Click Create to finalize the order.
Once created:
Inventory is immediately reduced
The order is added to Orders Manager and it will be visible once you have 3Dsellers selected in the accounts dropdown (see screenshot below)
The order is labeled with channel 3Dsellers
The teammate who created the order is automatically assigned
⚠️ Validations & Restrictions
Product Catalog Required
Manual Orders only appear if Product Catalog is enabled.
Inventory Rules
The system prevents adding quantities greater than available stock
Bundles deduct all related SKUs correctly
Currency Restriction
You cannot combine products with different currencies.
Customer Rules
Emails must be unique
Customer IDs must be unique
When editing existing customers, Email/ID fields are disabled
Shipping Rules
“Mark as shipped” is shown on a manual order until its first item has a shipping date, then it is hidden. It does not depend on the number of products.
Orders marked as shipped without tracking still appear as Not Shipped
Manual Orders Do NOT sync externally
These orders remain internal and do not push to marketplaces.
🔍 Hidden or Non-Obvious Behaviors
Newly created customers may require a page refresh before they appear in search
Orders created manually are assigned automatically to the teammate who created them
Manual orders are labeled internally for reporting clarity
If stock is insufficient, the product cannot be added and an error is shown
Orders marked “shipped” with no tracking still appear as not shipped
❓ Frequently Asked Questions (FAQ)
Q1: Does creating a manual order adjust inventory?
Yes—inventory decreases automatically (if inventory sync is enabled).
Q2: Can manual orders sync to eBay, Amazon, Walmart, or Shopify?
No. Manual orders stay internal to 3Dsellers.
Q3: Can I mix product currencies?
No—every item in the order must use the same currency.
Q4: Can I mark an order shipped without tracking?
Yes, but it will still display as Not Shipped until tracking is added.
Q5: Can I edit customer emails afterward?
No. Email and Customer ID cannot be edited after creation.
Q6: Are bundles supported?
Yes. Bundles automatically adjust all component inventory.
Q7: Who becomes the assigned teammate?
The user who created the manual order.
🎉 Wrap-Up
Manual Orders are a powerful way to track sales that happen outside your usual marketplaces while keeping inventory and customer data clean.
If you don’t see the Manual Orders feature, or need help enabling Product Catalog, contact 3Dsellers Support.