Overview
The Order Manager is the heart of order operations in 3Dsellers. It consolidates orders from all connected marketplaces—such as eBay, Amazon, and others—into one unified dashboard, giving sellers full visibility and control over fulfillment, communication, and post-sale actions.
With powerful filtering, segmentation, bulk actions, and automation tools, Order Manager helps you save time, reduce errors, and scale efficiently.
Accessing the Order Manager
Steps:
Log in to your 3Dsellers account.
From the left sidebar, click Orders or Orders & Disputes.
The Order Manager dashboard opens, displaying orders from the account(s) selected.
Order Manager dashboard with All Orders From All Shopify accounts selected
📌 Note: If no orders appear, confirm that your marketplace accounts are properly connected and actively syncing.
👉 Related collection of articles: Orders Help Center Collection
Understanding the Order Manager Interface
The Order Manager interface is designed for speed and clarity.
Key Interface Areas
Left Sidebar – Order segments, tools, and navigation
Marketplace Account Selector – Filter orders by account
Action Bar – Filters, bulk actions, printing, and manual order creation
Search Bar – Search by Order ID, Item ID, Buyer Username and more
Order Table – Displays order data and quick actions
Order Manager interface with labeled sections
Order Segments
Order segments allow you to group orders by status or workflow.
Default Segments
All – All orders
Pending Shipment – Paid but not shipped
Returns – Returned orders
Pending Cancellation – Orders awaiting cancellation
Return Process – Active returns
Order segments in the left sidebar
Creating Custom Order Segments
Custom segments help tailor the Order Manager to your business processes.
Steps:
Scroll to Custom Segments in the left sidebar.
Click + Add New Segment.
Define from where you want to create the segment:
All orders
Pending Shipment
Returns
Pending Cancellations
Return Process
Or based on selected filters
Name the segment and click Save.
Create custom segment modal
📌 Best practice: Create segments such as High-value orders, Delayed shipments, or Refund follow-ups.
Selecting Marketplace Accounts
Use the account selector to focus on specific stores.
How to filter:
Click the dropdown at the top (e.g. eBay – All eBay accounts).
Select a specific marketplace account.
Orders update automatically.
Marketplace account dropdown expanded
Filtering Orders
Filters allow precise control over large order volumes.
Steps:
Click + Add Filter in the action bar.
Choose a category:
Filter Categories
Order Details: Seller, Buyer ID, Order ID, Transaction ID, Status, Dates, Refund Total, Order Price, Quantity, Buyer Notes, Feedback, Tags, Teammates
Case Statuses: Inquiries, Returns, Cancellations
Shipping Details: Carrier, Tracking Number, Shipping Status
& more
Add one or multiple filters.
Additionally: you can create custom segments with filter that can be saved.
📌 Remove filters using the X icon next to each filter.
Add Filter dropdown
Searching Orders
Use the search bar for fast lookups. Search is case-insensitive, supports partial matches, and works alongside filters.
Supported searches:
Order ID
Item ID
Buyer name
& more
Search bar with example Order ID
Viewing Order Details
In the Actions column, click any order row to open the Order Details modal.
What You’ll See
Order Information: IDs, dates, status, record number
Buyer Information: Username, name, shipping address
Shipping Details: Service, cost, date
Warehouse Quantities: SKU, warehouse, bin, available stock
Transaction Items: Item ID, SKU, quantity, tags, images
Order Log: Full chronological event history
Order's details pop up
From here you can:
View Order on the selected marketplace
Send a message to the buyer
Order Synchronization
Orders sync automatically from connected marketplaces.
How Sync Works
Orders import when created or updated
Status and payment updates sync automatically
All channels appear in one dashboard
📌 Tip: You can click to sync new orders from all selling channels.
Note: Orders from eBay and Shopify are always synced. All other channels sync every 15 minutes.
Action Bar & Bulk Actions
Bulk Actions
Select multiple orders to:
Download Orders CSV
Mark as Shipped
Send Messages
Add / Remove Tags
Add / Change Tracking Numbers
Assign Orders to Teammates
Send eBay Invoice
Orders Available Bulk Actions
Note: available bulk actions can vary according to the marketplace selected.
Print Options
Generate:
Invoices
Packing Slips
Pick Lists
SKU Labels
👉 Related article:
How to Print SKU Labels for Orders
Create Manual Orders
Use Create Manual Order for:
Offline sales
Phone orders
Custom fulfillment scenarios
Note: to see created manual orders you need to select the Manual Account: 3Dsellers in the account dropdown.
Create Manual Order
👉 Related article:
Additional Orders Tools
Order Automations
Automate repetitive tasks such as:
Auto-tagging orders
Sending alerts
& more
Orders Automations menu
👉 Related article:
Order Automation Setup
Tracking CSV
Bulk upload or update tracking numbers using CSV files—ideal for high-volume fulfillment workflows.
Tracking CSV upload screen
👉 Related article:
Uploading Tracking Numbers via CSV
Order Insights
Analyze order performance and trends, including:
Order volume
Fulfillment speed
Revenue insights
👉 Related article:
Order Insights & Reporting
Working with Order Tags
Tags help categorize and prioritize orders.
Add: Click Add tag
Remove: Click the X
Filter: Use the Tag filter
Order tags visible in order table
📌 Best practice:
Use consistent tags like urgent, refund, VIP, follow-up.
Pagination & Navigation
Control orders per page (e.g. 50/page)
Navigate pages using arrows at the bottom
Pagination controls highlighted
Best Practices
✔ Use custom segments for workflows
✔ Combine filters and tags for focus
✔ Leverage bulk actions and automations
✔ Export data via CSV or Insights
✔ Verify sync accuracy frequently
Troubleshooting
Orders Not Showing
Verify marketplace connections
Check account selector
Switch to All segment
Clear filters
Refresh the page
Click to clear the table cache
Order Data Outdated
Refresh page
Clear table cache
Compare with marketplace view
Bulk Actions Disabled
Select at least one order
Check order status eligibility
Validations & Constraints
Orders sync only from connected marketplaces
Some actions depend on order status
Sync frequency depends on marketplace APIs, sometime it can face slightly delays.
Custom segments have criteria limits