TROUBLESHOOTING & TECHNICAL TIPS
Technical Information/Troubleshooting with 3Dsellers and eBay
By Tony and 1 other2 authors22 articles
eBay Errors & Info
Understand and resolve eBay-specific errors, token issues, and payment or policy rejections.
eBay "IAF Token is expired/invalid" | What is an eBay Authorization Token?How to re-sync your eBay account and token, including information on how the eBay Access Token is used by 3Dsellers
eBay Error: "Don't have a payment method" or "need automatic billing"If you see this error, eBay is wanting you to set up or update your automatic payment method on your eBay account.
Understanding the 'How to Fix' (AI Error Helper)
eBay Guidelines
eBay's seller policies explained, and how to tell an eBay restriction from a 3Dsellers issue.
eBay Rules and Policies - Hub & How to Tell eBay Restrictions from 3Dsellers IssueseBay's seller policies explained, and how to tell an eBay restriction from a 3Dsellers issue.
eBay Listing Policies - What's Allowed, What's Not, and TroubleshootingWhat's allowed and not allowed in eBay listings, consequences of violations, and how to tell an eBay listing policy issue from a 3Dsellers sync issue.
eBay Selling Practices Policy - Shipping, Communication, Returns & TroubleshootingFull rules on shipping, communication, returns, and cancellations under eBay's Selling Practices policy, plus how to tell it apart from a 3Dsellers issue.
eBay Seller Standards Policy - Performance Levels, Requirements & TroubleshootingHow eBay calculates seller levels, Top Rated requirements, Below Standard consequences, and how to tell an eBay performance issue from a 3Dsellers issue.
eBay Business Policies (Shipping, Payment, Returns) - How They Work & TroubleshootingHow eBay Business Policies (shipping, payment, returns) work, common gotchas like "Copy of..." policies, and how to tell eBay-side issues from 3Dsellers ones.
eBay Prohibited & Restricted Items - Overview & TroubleshootingWhat's restricted or banned from being sold on eBay, and how to tell an eBay policy block from a 3Dsellers category mapping issue.
eBay Feedback Policy - Removal Rules & TroubleshootingWhen eBay will and won't remove feedback, how removal requests work, and why 3Dsellers can't remove or influence eBay feedback directly.
Listing Templates & HTML
How to work with HTML in listing descriptions and templates, including code view and bulk removal.
How to edit HTML in Listing Templates and Descriptions with Code ViewThere is a "code view" in our rich text editors you can use to edit or insert custom HTML code. Read here to learn how to enable it.
How to remove HTML and Images from all listings in bulkRemove a widget, design, image, or other HTML code elements that appear on your listings
FAQ
Quick answers to the most common questions our support team receives.
How Profit on Dashboard and Listings Is CalculatedProfit is calculated with your Wholesale Price, Pricing Settings, and your eBay Price.
Does my eBay listing end automatically when it's out of stock?Whether an eBay listing ends or stays live when it hits 0 quantity depends on an eBay account setting, not 3Dsellers. Learn how to check and change it.
Browser & Display Issues
Fix display problems, pages not loading, missing listings, and settings that don't persist between sessions.
Can 3Dsellers be used with other selling apps? (Why did my listing changes get reverted?)All other third-party selling software works alongside 3Dsellers with only a few limitations for some.
Troubleshooting: Page Not Loading · Features Not Updating · Display Issues · Missing or Extra Listings on 3DsellersSometimes web pages, features or elements appear broken, incomplete, or stuck—like listings missing, features not updating, or pages not loading properly. Before contacting support, please try the following three quick…
Why Do My Table Column Settings Keep Resetting?Column settings in 3Dsellers tables (Listings, Catalog, Orders) are saved per browser and device. Learn why your settings may appear to reset and how to keep them consistent.
Filters, Search & Tables
How to use filters, search, and customize table columns across Listings, Catalog, and Orders.
Using Filters in Tables (Catalog, Listings & Orders)Use advanced filters in 3Dsellers to quickly find products, listings, and orders. Combine conditions, apply column filters, and refine results with AND/OR logic.
Data & Sync
Understand how data flows between your sales channels and 3Dsellers, and when to trigger a manual sync.
How Data Syncs Between Your Channels and the 3DsellersUnderstand how data flows between your sales channels and 3Dsellers system — what syncs automatically, what requires a manual re-import, and how to push updates across all your channels.
Tips & Tricks
Handy formulas, shortcuts, and lesser-known features to get more out of 3Dsellers and eBay.
How to Make a URL Link to eBay Certain Item VariationsDownload a spreadsheet to make a link for you, or learn how eBay variation URLS work
Formula to combine CSV spreadsheet cells & columns into a new cell (Google Sheets and Excel)Google Sheets and Excel have a nifty function to let you combine cells and add characters (eg. commas).
How to stop Excel from auto-formatting numbers in a CSVLearn how to fix this manually when opening a CSV, or see how to import the CSV into a workbook to correct the formatting automatically.