The How to Fix feature is an AI-powered assistant that helps you quickly understand and resolve errors that occur during bulk actions in 3Dsellers. When a bulk action fails, How to Fix analyzes the error and gives you clear, actionable steps to get things back on track—without digging through confusing marketplace messages.
What is How to Fix?
Bulk actions (like listing products, updating prices, or syncing inventory across marketplaces such as eBay, Amazon, Shopify, or Walmart) may sometimes fail due to marketplace rules, missing data, or formatting issues.
Instead of showing only a cryptic marketplace error, How to Fix uses AI to:
Analyze the error based on the bulk action and marketplace involved
Explain what went wrong in simple, human language
Provide marketplace-specific troubleshooting steps
Suggest a direct fix so you can retry the action confidently
⚠️ AI Credit usage notice
Each time you click How to Fix to generate an explanation, 1 AI credit is deducted.
This also applies if you click again to refresh/regenerate the response.
Where you’ll see it
How to Fix appears whenever a bulk action item fails and an error is logged. You can open the error and request an AI explanation directly from the log.
Click in the View Errors
Below the Error description click in the 'How to Fix' button
AI Helper pop-up: key functionality
When the How to Fix pop-up opens, it includes several built-in tools to help you resolve the issue quickly and efficiently.
Refresh / regenerate the AI explanation
Inside the pop-up, next to the How to Fix section, you’ll see a refresh (↻) icon.
Clicking this regenerates the AI explanation
Useful if:
the issue persists after applying the steps
the error has changed
you want a fresh analysis
Each refresh consumes 1 AI credit, just like the initial request
Quick Navigation shortcuts
At the bottom of the pop-up, the Quick Navigation menu provides direct links to the most relevant areas for fixing the issue.
Depending on the error, this may include shortcuts to:
Edit Product – update missing or invalid product data
Edit Mapping Template – fix attribute or rule mismatches
Categories Mapper – resolve category-related errors
Products Catalog – review or manage catalog-level data
These shortcuts let you jump straight to the place that needs fixing, without searching through the platform.
Contact Support Team
If the AI explanation doesn’t resolve the issue, you can use the Contact Support Team button directly from the pop-up.
This is recommended when:
the error is caused by marketplace account restrictions
the issue is policy-related or unclear
you’ve completed all suggested steps and the error still occurs
AI credit usage reminder
Each time you:
click How to Fix, or
regenerate the explanation using the refresh icon
1 AI credit is deducted per request.
How it works (behind the scenes)
When you request a How to Fix explanation, the system uses multiple layers of context to generate helpful guidance:
1. Error detection
3Dsellers logs the failure together with key context such as:
The bulk action you attempted (e.g., “List on eBay”)
The marketplace/channel used
The raw marketplace error message
The exact data sent to the marketplace
2. AI analysis
The AI then evaluates the issue using:
The platform error itself
Your action type
Your marketplace connection
Product or item data involved
Marketplace troubleshooting documentation
3. Smart caching for speed
To keep responses fast and consistent:
Explanations for identical errors are cached for 24 hours
If the same error happens again, you get an instant explanation
You can still regenerate a fresh one anytime
4. Explanation delivery
You’ll receive:
A clear cause of the issue
Step-by-step instructions to fix it
Any relevant marketplace limitations or requirements
Key benefits
Intelligent context analysis
How to Fix doesn’t just read the error text—it understands the full situation, including:
Marketplace rules (eBay, Amazon, Shopify, Walmart, etc.)
The exact bulk action you ran
The data that triggered the failure
Channel-specific formatting/validation requirements
Fast, reliable answers
Cached explanations return instantly
Fresh AI explanations typically take only seconds
Results are saved for future reference
Actionable, step-by-step fixes
Instead of generic messages, you get:
clear next steps
prevention tips
marketplace-aligned guidance
Common use cases
How to Fix is especially useful for:
Product listing failures
Missing required fields
Invalid attribute values
Category mismatches
Image or variation rules
Inventory sync errors
SKU mismatches
Quantity validation problems
Fulfillment conflicts
Price update issues
Pricing policy violations
Currency/format errors
Min/max price restrictions
Order processing/import errors
Missing buyer info
Address validation failures
Marketplace payment rules
Best practices
Do
Use How to Fix as soon as you see errors
Check whether the response came from cache
Follow the steps in order
Use exact identifiers (bulk_log_id or item_id) for accuracy
Don’t
Ignore marketplace context (it’s often the root cause)
Skip steps—each one is sequenced for a reason
Hesitate to regenerate if the issue persists
Forget to retry the bulk action after applying the fix
Troubleshooting How to Fix
If you don’t get an explanation
Verify you sent valid identifiers (bulk_log_id, item_id, or seller_id + product_id)
Make sure the error exists in your logs
Confirm your user role has access to the bulk action
If the explanation isn’t helping
Regenerate with
"regenerate": trueDouble-check you’re fixing the right item/action
Contact support and include your bulk_log_id
If you see a generic message
A fallback like “Issue on platform side” may mean:
The AI couldn’t confidently identify the cause
The issue may be temporary or on our side
Please contact support if urgent