🧭 Introduction
The Error Log in 3Dsellers helps you monitor, understand, and resolve errors that occur during listing, catalog, or bulk actions across your connected sales channels.
Instead of guessing why an action failed, the Error Log gives you clear visibility into what went wrong, which items were affected, and how to fix the issue step by step.
Menu path:
Listings & Products → Error Log
Direct link: https://app.3dsellers.com/listing-tool/error-log
📋 What Is the Error Log?
The Error Log is a centralized list of failed or partially failed actions, such as:
Adding products to a sales channel
Updating listings
Running bulk catalog actions
Syncing products or listings
Each row represents a single action attempt and shows whether it completed successfully or encountered errors.
📊 Error Log Table Overview
The main Error Log table displays all recorded errors in a clear, structured format.
Columns you’ll see:
Action Name – The action that was performed (for example, Product catalog add to channel)
Error – A short summary of the issue (for example, Action canceled or Completed with errors)
Error Description – A clickable link showing how many errors occurred
Date – When the error happened
User – The team member who initiated the action
Errors are highlighted to make them easy to identify and review.
Error Log Table Overview
🔍 Filtering Errors
Click Filter to narrow down error logs and focus on what matters most.
You can filter errors based on:
Bulk Action type
Seller (account)
Filtering is especially useful when working with large catalogs or reviewing recent changes.
🧾 Viewing Error Details
Click the Error link in the Error Description column to open the Errors Description modal.
What you’ll see in the error details modal:
Date of the error
Internal Error IDs (for tracking and support reference)
Account where the error occurred
SKU / Item ID affected
Exact error message returned by the channel
Action buttons such as:
View Sent Data
Edit Listing
How to fix?
You can also use Search SKU / Item ID to quickly find a specific product within the error list.
📥 Downloading Error Reports
At the top of the Errors Description modal, you’ll find the Download Error Report button.
This allows you to:
Export all errors from the selected action to a CSV file
Share error details with your team
Review issues offline or in spreadsheets
Downloaded reports include all relevant identifiers and error messages.
🛠️ How to Fix Listing Errors
Click How to fix? next to an error to open the How to Fix Listing Error panel.
This panel includes:
Product title and SKU
A clear explanation of what caused the error
Step-by-step instructions to resolve it
Direct navigation links to the relevant settings or listing page
❗ When you click in the "How to fix?" 1 AI credits will be consumed, which is clearly indicated in the panel.
🧠 Common Error Types You May See
While errors vary by channel and action, common examples include:
Missing category mapping
Required attributes not provided
Invalid SKU or product data
Channel-specific restrictions
Bulk action interruptions
Each error includes guidance tailored to the specific issue.
⚠️ Important Behaviors & Notes
Errors do not automatically retry after being fixed
You must manually rerun the failed action after resolving the issue
Error logs are read-only and cannot be edited
Internal Error IDs help the support team investigate faster
Only users with access to Listings & Products can view error logs
💡 Common Use Cases
Identifying why listings failed to publish
Fixing bulk catalog errors efficiently
Auditing recent product changes
Sharing error reports with teammates
Troubleshooting channel-specific listing rules
❓ FAQ
Does an error mean the entire action failed?
Not always. Some actions complete partially, with only certain items failing.
The error report will always indicate how many of the actions failed along with the item identification (SKU / Item ID).
Can I fix multiple errors at once?
Yes, depending on the issue. Some errors can be resolved by fixing shared settings (like category mapping).
Do errors disappear after being fixed?
The log remains for reference, but once you rerun the action successfully, no new errors will appear for that action.
Who can see the Error Log?
Users with access to Listings & Products and appropriate permissions.
✅ Wrap-Up
The Error Log is your primary troubleshooting tool for listings and catalog operations in 3Dsellers. By reviewing errors, understanding their causes, and following the guided fixes, you can resolve issues quickly and keep your products publishing smoothly across all channels.
If an issue persists after following the suggested steps, the support team is always ready to help.