TROUBLESHOOTING & TECHNICAL TIPS
Technical Information/Troubleshooting with 3Dsellers and eBay
By Avi and 2 others3 authors28 articles
eBay Errors & Info
Understand and resolve eBay-specific errors, token issues, and payment or policy rejections.
- eBay Invalid Access Token: What It Means and How to Fix ItWhat the eBay invalid access token (IAF) error means, why eBay tokens expire after 18 months, and how to resync your eBay account.
- eBay Error: "Don't have a payment method" or "need automatic billing"eBay blocks listing until automatic billing is set up, so add or update the automatic payment method on your eBay account to clear the error.
- Understanding the 'How to Fix' (AI Error Helper)How the How to Fix AI helper in 3Dsellers reads a failed bulk action, explains the marketplace error and gives you clear steps to put it right.
- Common eBay GPSR Listing Errors and How to Fix ThemQuick-reference guide to the most common GPSR compliance errors on eBay listings and how to resolve them in 3Dsellers, single or bulk.
- eBay Error 518: "Call usage limit has been reached"Explains eBay Error 518 (call usage limit reached) as an API rate-limit issue rather than a listing error, what commonly triggers it, and how to resolve it.
- eBay Error: "Invalid currency for category" (Error 95)Explains eBay Error 95 (Invalid currency for category) - a category/site mismatch - and how to fix it by re-selecting the correct regional category.
- eBay Error: Missing Required Item Specifics - TroubleshootingWhy eBay blocks listings for missing required Item Specifics, how to fix one listing, and how to bulk-fix many with AI or CSV import.
- Troubleshooting: VIN Compatibility LookupWhy a VIN lookup in 3Dsellers returns no vehicle or the wrong fitment, and how eBay compatibility data limits what a valid VIN can add.
eBay Guidelines
eBay's seller policies explained, and how to tell an eBay restriction from a 3Dsellers issue.
- eBay Rules and Policies Hub: eBay Restrictions vs 3Dsellers IssuesA quick reference to eBay's seller policies and how to tell an eBay restriction, such as a removed listing, apart from a 3Dsellers issue.
- eBay Listing Policies - What's Allowed, What's Not, and TroubleshootingWhat's allowed and not allowed in eBay listings, consequences of violations, and how to tell an eBay listing policy issue from a 3Dsellers sync issue.
- eBay Selling Practices Policy: Shipping, Communication and ReturnsFull rules on shipping, communication, returns, and cancellations under eBay's Selling Practices policy, plus how to tell it apart from a 3Dsellers issue.
- eBay Seller Standards Policy: Performance Levels and RequirementsHow eBay calculates seller levels, Top Rated requirements, Below Standard consequences, and how to tell an eBay performance issue from a 3Dsellers issue.
- eBay Business Policies (Shipping, Payment, Returns): How They WorkHow eBay Business Policies (shipping, payment, returns) work, common gotchas like "Copy of..." policies, and how to tell eBay-side issues from 3Dsellers ones.
- eBay Prohibited & Restricted Items - Overview & TroubleshootingWhat's restricted or banned from being sold on eBay, and how to tell an eBay policy block from a 3Dsellers category mapping issue.
- eBay Feedback Policy - Removal Rules & TroubleshootingWhen eBay will and won't remove feedback, how removal requests work, and why 3Dsellers can't remove or influence eBay feedback directly.
Listing Templates & HTML
How to work with HTML in listing descriptions and templates, including code view and bulk removal.
- How to edit HTML in Listing Templates and Descriptions with Code ViewThere is a "code view" in our rich text editors you can use to edit or insert custom HTML code. Read here to learn how to enable it.
- How to remove HTML and Images from all listings in bulkRemove widgets, designs, images or any HTML from your eBay descriptions in bulk with Find and Replace in 3Dsellers, using regex queries.
FAQ
Quick answers to the most common questions our support team receives.
- How Profit on Dashboard and Listings Is CalculatedHow 3Dsellers works out profit on the dashboard and on listings, using your eBay price, your pricing settings and the wholesale price you set.
- Does my eBay listing end automatically when it's out of stock?Whether an eBay listing ends or stays live when it hits 0 quantity depends on an eBay account setting, not 3Dsellers. Learn how to check and change it.
Browser & Display Issues
Fix display problems, pages not loading, missing listings, and settings that don't persist between sessions.
- Using 3Dsellers with Other Selling Apps (Why Changes Get Reverted)Why another selling app can revert your eBay listing changes, and what to check when 3Dsellers runs alongside a Shopify or multichannel sync.
- Troubleshooting: Pages Not Loading or Listings Not UpdatingPages not loading, features not updating or listings missing in 3Dsellers? Try these three quick checks before contacting support.
- Why Do My Table Column Settings Keep Resetting?Column settings in 3Dsellers tables are saved per browser and device. Why your settings may seem to reset and how to keep them consistent.
Filters, Search & Tables
How to use filters, search, and customize table columns across Listings, Catalog, and Orders.
Data & Sync
Understand how data flows between your sales channels and 3Dsellers, and when to trigger a manual sync.
Tips & Tricks
Handy formulas, shortcuts, and lesser-known features to get more out of 3Dsellers and eBay.
- How to Make a URL Link to eBay Certain Item VariationsBuild a direct eBay link to a single listing variation with a ready-made spreadsheet, plus how eBay variation URLs are put together.
- Combine CSV Cells and Columns Into One Cell (Google Sheets and Excel)Use the CONCATENATE function in Google Sheets or Excel to merge CSV cells into one field and add commas or spaces between the values.
- How to stop Excel from auto-formatting numbers in a CSVLearn how to fix this manually when opening a CSV, or see how to import the CSV into a workbook to correct the formatting automatically.
- The 3 Best eBay free title builderThree free eBay title builder tools compared, and how the right keywords in a title help your listings rank and get more views on eBay.