How can Auto Messages help my business?
Auto Messages enables you the ability to provide buyers with
Auto Messages completely automates sending follow-up emails and eBay Messages and includes unique features to boost your store's performance.
Let's dive right into what Auto Messages has to offer.
In this article:
Dashboard and settings
The Auto Messages Dashboard displays a chart of your 30-day sent message activity and searchable history of sent messages.
The Settings tab allows you to personalize emails with your business information, such as a reply-to address, your store's display name, social links, and a custom email header image.
The Blocked List prevents Auto Messages from sending to certain buyers and orders.
Manually add buyers to your Blocked List, or enable automatic settings to prevent sending a message that may seem out of place.
You can also create rules to keep messages from sending for certain items.
How to create and manage messages
In the Messages tab, you can
test (email only),
and delete your messages.
When creating or editing a message, different settings are grouped into steps:
You can then choose how you want to deliver the message (eBay or email).
If you've chosen email as your Message Service, the Cross-Promotion settings will follow. Here you can customize which items are displayed in your email.
Configure rules to only send the message for certain items or orders.
If you have any questions, feel free to reach out to us anytime at email@example.com