How can Auto Messages help my business?

Auto Messages enables you the ability to provide buyers with

  • personalized service,

  • feedback follow-ups,

  • cross-promotion,

  • digital delivery,

  • and more,

Auto Messages completely automates sending follow-up emails and eBay Messages and includes unique features to boost your store's performance.

Let's dive right into what Auto Messages has to offer.

In this article:

Dashboard and settings

  • The Auto Messages Dashboard displays a chart of your 30-day sent message activity and searchable history of sent messages.

Email Settings

Blocked List

The Blocked List prevents Auto Messages from sending to certain buyers and orders.

  • Manually add buyers to your Blocked List, or enable automatic settings to prevent sending a message that may seem out of place.

  • You can also create rules to keep messages from sending for certain items.

How to create and manage messages

In the Messages tab, you can

  • enable,

  • edit,

  • duplicate,

  • preview,

  • test (email only),

  • and delete your messages.

When creating or editing a message, different settings are grouped into steps:

General Settings

Message Service

  • You can then choose how you want to deliver the message (eBay or email).


Sending Rules

Message Content

If you have any questions, feel free to reach out to us anytime at [email protected]

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