How can Auto Messages help my business?
Auto Messages enables you the ability to provide buyers with
personalized service,
feedback follow-ups,
cross-promotion,
digital delivery,
and more,
Auto Messages completely automates sending follow-up emails and eBay Messages and includes unique features to boost your store's performance.
Let's dive right into what Auto Messages has to offer.
In this article:
Email settings for Shopify Auto Messages
How to create and manage messages
Message Settings:
- General Settings
- Message Service
- Email cross-promotion
- Sending Rules
- Message Content
Dashboard and settings
The Auto Messages Dashboard displays a chart of your 30-day sent message activity and searchable history of sent messages.
Email Settings (Shopify Email Auto Messages)
Use the Template tab to create or select a default template and color scheme.
The Settings tab allows you to personalize emails with your business information, such as a reply-to address, your store's display name, social links, and a custom email header image.
Blocked List
The Blocked List prevents Auto Messages from sending to certain buyers and orders.
Manually add buyers to your Blocked List, or enable automatic settings to prevent sending a message that may seem out of place.
You can also create rules to keep messages from sending for certain items.
How to create and manage messages
In the Messages tab, you can
enable,
edit,
duplicate,
preview,
test (email only),
and delete your messages.
When creating or editing a message, different settings are grouped into steps:
General Settings
Configure when the message sends,
Item Sold
Item Shipped
Sold but not paid
Delayed Handling Time
Positive Feedback Received
Neutral Feedback Received
Negative Feedback Received
Return (Case) Created
Order Inquiry (Case) Opened
send message copies to your email,
and opt to send multiple messages for orders with more than 1 item.
Cross-Promotion (Shopify Auto Messages)
If you've chosen email as your Message Service, the Cross-Promotion settings will follow. Here you can customize which items are displayed in your email.
Sending Rules
Configure rules to only send the message for certain items or orders.
Message Content
Write a message to send to your buyers. Get templates
Personalize your message with Dynamic Fields
If you have any questions, feel free to reach out to us anytime at [email protected]