You can provide exceptional service to your buyers by programming your eBay email messages to send when one of your listings sell, is shipped, or when a buyer leaves you feedback!
Step 1 - Choose a Message
Choose a message you would like to customize. Go to Messages
Step 2 - Under "General Settings" Section
a) Click the "message to be sent after ___" drop-down menu.
b) Select the event that will trigger sending your message.
Either, Item Sold, Shipped, & Positive/Neutral/Negative Feedback
If two or more messages are set to send for the
- same event,
- same item,
- & delivery method (email or eBay Message),
only one message will send.
Click here to learn how to use Rules to send different messages for different items.
Step 3 - Set the Time Delay
You can delay a message from sending up to one week after the transaction event.
a) Click the "message to be sent ___" drop-down menu.
b) Select the delay of when the message should send.
After saving, your message will send according to the event and delay you chose.
Other articles that may help:
- Cross-Promote (Upsell) your Other eBay Listings
- Send eBay Messages Instead of Email
- Set Rules so a Message Sends for Only Certain Items
- Send Copies of Each Message to your Email Address
- Customize Message Text
- Use Dynamic Fields
- Send Different Messages for Buyer Country/Language
- Send Digital Goods Codes
If you have any questions, feel free to reach out to us anytime at firstname.lastname@example.org