AUTO MESSAGES
Send automatic eBay buyer messages: setup, sending rules, digital goods and why a message did not send.
By Avi and 2 others3 authors16 articles
- Email Settings: store name, reply-to address, social icons, and moreCustomize your emails to brand your business. Use these settings to increase brand recognition and acquire more repeat customers and sales.
- How to set an Email Template Theme and Custom Color SchemeCustomize the look and design of your eBay Marketing Emails with themes and custom colors.
- How to use Different Design Templates for each Email MessageChoose which eBay Marketing Email Template you want to use for individual messages.
- How to Send Yourself Copies of Each Email Marketing MessageForward each eBay marketing email that is sent to your buyers sent to your email.
- How to use Rules to send eBay Auto Messages for only specific itemsSet your eBay Auto Messages to send only for certain items based on the listing details, the buyer's location, and more.
- Auto Messages Sending Rules: Filters, Groups and AND/OR LogicCreate advanced sending rules for your eBay Auto Messages to send only for particular orders, types of items, and more.
- How to Use Dynamic Fields (placeholders) to Personalize Auto MessagesLearn about dynamic fields and send personalized messages with content relating to your eBay buyer's purchase.
- How to Send Different Messages for Buyer's Country/LanguageOur eBay Email Marketing app can send different email messages depending on which country the buyer is from.
- Digital Goods: Send Product Keys and Codes on eBay and ShopifyA quick tutorial on how to use Email Marketing's Digital Goods feature to automatically send codes to eBay buyers from a database!
- Automatically Add 'Bad Buyers' to Email Marketing Block ListEnable auto-blacklisting to stop emails and messages from sending to buyers who have cancelled their order, or have been refunded.
- How to Prevent Messages from Sending for Certain Items with Block ListUse Block List rules to stop emails from sending for specific items, or types of listings.
Troubleshooting
Fix Auto Messages that did not send: triggers, rules, conflicts and Amazon message limits.
- Troubleshooting Auto Messages: Why Didn't the Message Send?Why Auto Messages or Digital Goods messages may not send: duplicate triggers, overlapping rules, conflicting automations and message priority.
- Why didn't my Amazon auto message / custom message get sent to this buyer?Why an Amazon auto message or custom message may not reach a buyer: permissions, opt-outs, timing and rule filters.