With eBay Auto Messages, you can create as many messages as you need to send for different types of listing and order details to fully customize your marketing plan.
In this article:
Step 1 - Create or Edit a Message
On the Messages page, edit or create a new message:
Click step "3", Sending Rules
Select the Send message when items have the following rules option.
Then, click Add Rule.
Step 4 - Select a Rule Property
The Property is the detail about the item, buyer, or order that you want Auto Messages to confirm before sending the message.
Item ID - eBay-assigned ID for your item
SKU - a single item's SKU
Item Title - The title of your eBay Listing
Category - The eBay category of listing
Store Category - eBay Store subscriber's custom category
Country - Buyer's country
Buyer Note - If a buyer note is present on the order
Step 5 - Set an Operator and Value
The operator defines how you want Auto Messages to match the "value" with your property.
For example, to send for only one eBay listing:
set the Property to ItemID
and the Operator to Equals
then, in the Value field, you can enter an Item ID to send for only that specific item.
Example of using Value to send for items with the text "For parts" in the title:
Pro Tip: It is important to make sure rules for different messages do not target the same items and sending events.
If the rules in multiple messages are set to send for the same item, and for the same event (e.g. item sold, item shipped, estimated delivery), only one message will send when the event is triggered.
Step 7 - Get specific and Add More Rules
Rules also offer the ability to add advanced AND / OR Parameters. Click here for a full explanation of how AND / OR rules work.
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