3Dsellers Auto Messages can now send automatic emails to buyers on BigCommerce, Etsy, WooCommerce, Walmart and Mirakl marketplaces, as well as eBay and Shopify. On these channels a message can go out when an item sells (Item Sold) or ships (Item Shipped), right away or after a delay you choose. You create the message in Marketing > Auto Messages > Messages, pick the channel, and 3Dsellers emails the buyer of every matching order.
⚠️ On BigCommerce, Etsy, WooCommerce, Walmart and Mirakl, an Item Shipped message currently sends only for orders that were already shipped when 3Dsellers imported them. An order you ship later does not trigger it yet. Use Item Sold with a delay (for example 2 days) if you need a message for every order.
In this article:
Which channels and triggers are supported?
In the 3Dsellers Auto Messages editor, the Channel list now has seven options: eBay, Shopify, BigCommerce, Etsy, WooCommerce, Walmart and Mirakl. Amazon and TikTok Shop messages are set up in their own editors, not here.
Channel | Sending triggers | Sent as |
eBay | Item Sold, Item Shipped, feedback, returns and other eBay triggers | eBay message |
Shopify, BigCommerce, Etsy, WooCommerce, Walmart, Mirakl | Item Sold, Item Shipped | Email to the buyer |
How do I create an Auto Message for these channels?
Step 1: Open Auto Messages for the right account
In 3Dsellers, click Marketing in the left menu. In the account menu at the top of the Marketing menu, choose your BigCommerce, Etsy, WooCommerce, Walmart or Mirakl account. Then open Auto Messages > Messages. For email channels the Auto Messages menu also shows Template and Email Settings, where you set the email design, reply-to address and store name.
Step 2: Create the message
Click Create New Message. On General Settings:
Message Name: a name only you see (up to 255 characters).
Channel: pick BigCommerce, Etsy, WooCommerce, Walmart or Mirakl.
Account (optional): leave All Accounts or pick one store.
Send message ... after ...: choose when (immediately, 10 min up to 3 weeks) and the trigger, Item Sold or Item Shipped.
Optional: Skip shipped orders, Send separate messages for sales with multiple items, and Send a copy to my email address.
Step 3: Set the rules and write the message
Click Next to choose which sold items the message sends for on Sending Rules, then write the email on Message Content. Click Save & Activate to turn the message on, or Save Message to keep it switched off for now.
What should I know about each channel?
Etsy: Etsy shares the buyer's email address on very few orders. When there is no address, the send shows "Invalid/missing Email Address" in the sent history. Expect most Etsy messages not to go out.
Walmart: emails go to the buyer's Walmart relay address (@relay.walmart.com). Walmart only allows order-related contact through the relay, so keep Walmart messages about the order, with no promotions.
Mirakl: emails go through the marketplace operator's relay address. Each operator sets its own contact rules, usually order-related messages only.
WooCommerce: 3Dsellers uses the order's completion date as the ship date, for the whole order at once.
BigCommerce: works like Shopify: Item Sold and Item Shipped emails to the buyer.
Troubleshooting
My Item Shipped message did not send
On BigCommerce, Etsy, WooCommerce, Walmart and Mirakl, Item Shipped only sends today for orders that 3Dsellers imported already shipped. Orders that are shipped after import do not trigger it yet. Switch the message to Item Sold with a delay, or check back on this article for an update.
My Etsy message shows "Invalid/missing Email Address"
Etsy did not share the buyer's email for that order, so 3Dsellers had no address to send to. There is nothing to fix on your side.
I cannot find my channel in the Channel list
Check that the store is connected in 3Dsellers under Integrations and that you picked that account in the Marketing account menu. Amazon and TikTok Shop are not in this list: they have their own message editors.
FAQ
Can Auto Messages send feedback or return messages on Etsy or Walmart?
No - on BigCommerce, Etsy, WooCommerce, Walmart and Mirakl, 3Dsellers Auto Messages only has the Item Sold and Item Shipped triggers. The other triggers are eBay only.
Can I send marketing or promotional emails to Walmart buyers?
No - Walmart allows only order-related contact through its relay address, so 3Dsellers Auto Messages to Walmart buyers should be about the order.
Does Temu support Auto Messages?
No - Temu does not share a buyer email or a messaging API, so 3Dsellers cannot send Auto Messages to Temu buyers.
Can one message cover all my WooCommerce stores?
Yes - leave Account (optional) on All Accounts and the message sends for every connected WooCommerce store.