To connect BigCommerce to 3Dsellers, open Integrations, click the BigCommerce card, click Add BigCommerce Account, enter your Store URL and sign in to BigCommerce in the window that opens. There is no API key, store hash or client ID to copy. When the window closes, your store appears on the BigCommerce Accounts page, where you can renew, resync or remove it.
In this article:
What does the BigCommerce integration in 3Dsellers do?
The BigCommerce integration links one or more BigCommerce stores to 3Dsellers. With a store connected, you can:
see it on the BigCommerce Accounts page with its token status.
link it to the Multichannel Catalog and publish catalog products to it.
work with its orders in Orders.
How do I connect a BigCommerce store to 3Dsellers?
Click your avatar and choose Integrations. The page is titled All Integrations.
Under Marketplaces, click the BigCommerce card. A grey dot and 0 accounts mean no store is connected yet.
On the BigCommerce Accounts page, click Add BigCommerce Account.
A dialog titled Add Bigcommerce Store opens. Type your BigCommerce store URL in the Store URL: field and click Add Store.
Sign in to BigCommerce in the window that opens and approve the connection.
When the window closes, 3Dsellers reloads the account list and your store appears as a row.
If your browser blocks pop-ups, the app opens the BigCommerce sign-in in the same tab instead. To connect a second store, click Add BigCommerce Account again and enter that store's URL.
What does the BigCommerce Accounts table show?
Each connected store is one row on the 3Dsellers BigCommerce Accounts page. The columns you will use most are Token Status, Multichannel Catalog and Actions.
Column | What it shows |
Username | The store's account name. You can sort by it. |
Currency | The store currency. |
Display Name | Your own name for the account, shown when you choose it. You can edit it. |
Marketplace | Always BigCommerce on this page. |
Multichannel Catalog | A switch that links the store to the product catalog. When it is on, a Settings button appears next to it. |
Helpdesk | A Setup or Settings button for the Helpdesk. |
The account email, with a warning if the address is on the 3Dsellers bounce list. | |
Last Token Refresh | When the connection was last refreshed. |
Date Added | The day the store was connected. |
Token Status | Active when the connection works; Invalid shows a warning triangle. |
Actions | Renew Token, resync, Email Forwarding and remove. |
Unlike eBay, the BigCommerce page has no token expiration date column.
How do I renew or resync a BigCommerce connection?
When a BigCommerce token stops working in 3Dsellers, the BigCommerce card on All Integrations shows a red dot and the row's Token Status reads Invalid.
Open Integrations > All Integrations and click the BigCommerce card.
In the row of the store, click the yellow Renew Token button. It only appears when the token is not active. Its tooltip reads “Renew token now to avoid service interruption”.
Sign in to BigCommerce again in the window that opens. The window opens for that row's store, so you do not type the URL again.
The circular arrows icon in Actions, tooltip Resync account connection, or refresh token, opens the same sign-in and works even when the token is active. You do not need to sign out of BigCommerce first. For the renew steps of every channel, see Reconnect a Selling Channel: Renew Token, Resync, Remove.
How do I remove a BigCommerce account from 3Dsellers?
On the BigCommerce Accounts page, click the trash icon (Remove Account from 3Dsellers) in the store's row.
A Warning box asks if you are sure and explains that disconnecting the account removes any settings associated with it.
Click Yes, remove to confirm, or Cancel to keep the store.
If this is your last connected account on any channel, the box adds that removing it does not disable your subscription. To cancel the subscription, go to the billing page.
How do I turn on the Multichannel Catalog for BigCommerce?
The Multichannel Catalog switch on the 3Dsellers BigCommerce Accounts page links the store to your product catalog.
Turn on the Multichannel Catalog switch in the store's row.
Read the Enable Multichannel Catalog box and click Enable.
If your plan has no free multichannel integration left, clicking Enable opens an upgrade dialog, such as Upgrade to add more integrations, and the switch stays off.
⚠️ After you enable the Multichannel Catalog, inventory and price for the BigCommerce store are managed by the catalog. If you use Inventory Management (SKU sync), turn inventory sync on for this channel, or quantity updates may stop reaching BigCommerce.
You find that setting in the catalog's Inventory Sync Setting by Channel. Turning the switch off opens a confirmation box before the store is removed from the catalog.
How do I publish catalog products to BigCommerce?
In the 3Dsellers left menu, open Product Catalog. On All Products, tick the products to publish.
Click Publish To Channel.
Then, in the Publish Products to Channel dialog:
Open Channel and choose your BigCommerce store. You publish to one account at a time.
Choose a Mapping Template. BigCommerce requires one; without it you see “Please, select mapping template.”
Optionally open Advanced Settings and turn on Create and map missing categories, and Use category path (if exists) below it. They create or map a missing BigCommerce category.
Click Publish as Live. For a single product, Edit Before Publish lets you review it first. If you turn on Schedule the publish and pick a date, the button reads Schedule Publish.
BigCommerce has no listing policies and no listing design template in this form. Listing policies appear only for eBay and Etsy, and the design template only for eBay. For every field of the publish form, see How to Publish Products to Channels in 3Dsellers Catalog.
What can I do with BigCommerce orders in 3Dsellers?
BigCommerce orders in 3Dsellers Orders have a shorter actions menu than eBay orders. It offers these items.
Generate or download the packing slip and the invoice.
Generate or download a barcode.
Generate Pick List for the order.
Search Conversation and Archive Order.
Cancel order, only from the Orders table and only for an order that is not cancelled.
Cancel order opens a Cancellation box where you pick a reason and click Cancel Order. The box notes that this can't be undone. The menu has no tracking number, refund, mark as shipped or mark as paid items for BigCommerce orders.
Troubleshooting
Nothing happens when I click Add Store
The BigCommerce sign-in opens in a new window. If your browser blocks pop-ups, the sign-in opens in the same tab instead. Allow pop-ups for 3Dsellers if you prefer the separate window.
The Store URL field says Invalid Store URL
The Add Bigcommerce Store dialog checks the address when you leave the field. Check the store URL for typos and spaces, then click Add Store again. An empty field shows Store URL is required.
My BigCommerce store does not appear after I signed in
Go back to the BigCommerce Accounts page; the list reloads when the sign-in window closes. If the store is not there, refresh the page. If it is still missing, click Add BigCommerce Account and connect it again.
The BigCommerce card has a red dot
A red dot means a BigCommerce token is invalid. Open the BigCommerce Accounts page and click Renew Token in that store's row, then sign in to BigCommerce again.
Quantities stopped updating in BigCommerce after I enabled the catalog
Once the Multichannel Catalog manages a BigCommerce store, quantity updates may stop reaching it until inventory sync is on for that channel. Turn it on in the catalog's Inventory Sync Setting by Channel.
FAQ
Do I need a BigCommerce API key to connect to 3Dsellers?
No - 3Dsellers does not ask for an API key, store hash or client ID. You enter your store URL and sign in to BigCommerce.
Can I connect more than one BigCommerce store to 3Dsellers?
Yes - click Add BigCommerce Account once for each store and enter that store's URL.
How do I renew an expired BigCommerce token in 3Dsellers?
Click the yellow Renew Token button in the store's row on the BigCommerce Accounts page and sign in to BigCommerce again.
Why did BigCommerce quantities stop updating after I enabled the Multichannel Catalog?
Enabling the Multichannel Catalog hands inventory and price to the catalog. Turn inventory sync on for BigCommerce in Inventory Sync Setting by Channel, or quantity updates may stop reaching the store.
Why are there no shipping or return policies when I publish to BigCommerce?
Listing policies in the publish form are for eBay and Etsy only. BigCommerce needs a channel and a mapping template.
Can I add tracking to a BigCommerce order from the 3Dsellers order menu?
No - the order actions menu in 3Dsellers has no tracking number item for BigCommerce orders.
Does removing my BigCommerce account cancel my 3Dsellers subscription?
No - removing a BigCommerce account removes its settings but does not disable your 3Dsellers subscription. Cancel it from the billing page.