When a selling channel stops syncing with 3Dsellers, one cause is an expired or invalid token - the permission the marketplace gave 3Dsellers to read and update your account. To fix it, open Integrations, choose the channel, and click Renew Token or the sync icon on the account's row, then sign in to the marketplace again. Renewing keeps the account connected to 3Dsellers; it does not remove it.
đĄ Go to Integrations (also in your profile menu). A red dot on a channel card means one of its accounts has an invalid token.
In this article:
How do I know an account needs reconnecting?
3Dsellers shows a token problem in several places:
On the Dashboard, a banner reads Some of your accounts have a token issue (or One of your accounts has a token issue) with a Renew Token button. The banner counts accounts on every channel, and its button takes you to the channel page or to Integrations.
On the Integrations page, the channel's card has a red dot.
Only the account's admin user can renew tokens. Another user who clicks Renew Token is told to log in to the admin account.
On the channel's accounts page, the account's row shows a yellow Renew Token button.
New orders and cases for that account stop coming in.
Where are my connected accounts?
Open Integrations. Under Marketplaces each channel has a card - for example eBay, Amazon, Etsy, Shopify, BigCommerce, WooCommerce, Walmart, Meta and Google Shopping, plus others such as TikTok, Temu and Zapier further down - showing how many accounts are connected and a coloured status dot. Click a card to open that channel's accounts page.
Dot | What it means |
Green | The channel has connected accounts |
Grey | No accounts are connected on that channel |
Yellow | There is an email forwarding problem on one of the accounts |
Red | One of the accounts has an invalid token - renew it |
On the eBay accounts page, each account's row shows when its token was last refreshed (Last Token Refresh), when it expires (Token Expiration date) and its Token Status, with the account's controls in the Actions column.
Renew Token or the sync icon: which should I use?
They do the same thing. Both send you to the marketplace to sign in and give 3Dsellers permission again, then refresh the account list.
Control | When it shows | What it does |
Yellow Renew Token button | Only when the account's token is not active | Sign in to the marketplace again to renew the token |
Sync icon (tooltip Resync account connection, or refresh token) | On most channels, while the subscription is active | The same sign-in, so you can refresh a token before it expires |
đĄ Use the sync icon ahead of time when the Token Expiration date is close, to avoid an interruption.
How do I renew a token?
Open Integrations and click the channel's card.
On the account's row, click Renew Token, or the sync icon in the Actions column.
For eBay, 3Dsellers first asks you to sign out of eBay in your browser: Before refreshing your token, please sign out of any eBay sessions in your browser. Sign out of eBay in another tab, then click I'm signed out.
Sign in to the marketplace with the same seller account that is connected, and approve the access.
Back in 3Dsellers, the account list refreshes and the token status updates.
What happens when I remove an account?
The trash icon (tooltip Remove Account from 3Dsellers) disconnects the account. 3Dsellers asks you to confirm: Disconnecting this account will remove any settings associated with it from 3Dsellers. Click Yes, remove to continue or Cancel to keep it.
3Dsellers stops syncing orders and cases for that account.
The orders and listings already in 3Dsellers are not deleted at that moment; they are cleared later on the normal schedule.
Removing your last account does not cancel your 3Dsellers subscription. To cancel it, use the Billing page.
A store whose 3Dsellers subscription is billed through Shopify cannot be removed while the subscription is active.
â ď¸ Only remove an account you no longer want in 3Dsellers. To fix a sync problem, renew the token instead - renewing keeps the account connected.
Differences between channels
eBay: you are asked to sign out of eBay in your browser before renewing. The accounts page shows the Token Expiration date for each account.
Walmart: there is no sync icon and no Token Status column. Use Renew Token when it appears.
Etsy: the Etsy sign-in does not say which shop to renew, so if you have more than one Etsy shop, be signed in to Etsy as the shop you want to renew before you start.
Meta (Facebook and Instagram): renewing runs the connection again. Select every page you want to keep - a page you do not select may be removed from 3Dsellers.
Temu: Temu tokens cannot be refreshed. Reconnect the store from the Temu page instead.
Several eBay accounts: renew each account from its own row. See Add Multiple eBay Accounts and Regions to 3Dsellers.
Troubleshooting
My eBay token expired
Renew it from Integrations â eBay as above. For the eBay error messages that point to a token problem, see eBay Invalid Access Token: What It Means and How to Fix It.
I renewed the token but the warning is still there
The Dashboard banner counts accounts on every channel, so another channel may still have a token problem. Open Integrations and look for a red dot on any channel card, then renew that account too.
My listings stopped syncing but the token is Active
Use the sync icon to refresh the connection anyway, then check the account's catalog and sync settings - see Catalog Channel Settings (How Automatic Updates Work).
My Shopify store came back after I removed it
A store whose 3Dsellers subscription is billed through Shopify can't be removed while that subscription is active, so it reappears when the page reloads.
FAQ
Does renewing a token remove my account from 3Dsellers?
No - renewing a token gives 3Dsellers permission again for the same account, which stays connected. For Meta, re-select every page you want to keep.
Is Resync different from Renew Token?
No - the sync icon and Renew Token run the same sign-in. Renew Token appears when the token needs it; the sync icon lets you refresh the token at any time.
When does my eBay token expire?
The eBay accounts page in 3Dsellers shows it in the Token Expiration date column for each account, next to Last Token Refresh.
How do I connect a new account instead?
Open Integrations, choose the channel and use its add button, for example Add eBay Account. See How to Connect Your Selling Channels in 3Dsellers (Overview).