AUTO MESSAGES
Send automatic eBay buyer messages: setup, sending rules, digital goods and why a message did not send.
By Avi and 2 others3 authors16 articles
- Auto Messages (for eBay) will only send Messages moving forwardWhy 3Dsellers Auto Messages now sends eBay Messages instead of emails, what changed on eBay's side, and how to keep cross-promoting buyers.
- Need to pre-warn buyers about shipping delays?Two ways to warn eBay buyers about shipping delays with 3Dsellers: send an eBay message from Orders, or set up a notice in Auto Messages.
- Email Settings: store name, reply-to address, social icons, and moreCustomize your emails to brand your business. Use these settings to increase brand recognition and acquire more repeat customers and sales.
- How to set an Email Template Theme and Custom Color SchemeSet a default email template and custom colors for eBay marketing emails in 3Dsellers Auto Messages, so every message matches your brand.
- How to use Different Design Templates for each Email MessagePick a different email template design for each Auto Messages email in 3Dsellers with the Choose Template Design menu in General Settings.
- How to Send Yourself Copies of Each Email Marketing MessageGet a copy of every eBay Email Marketing message 3Dsellers sends to buyers by ticking send a copy and adding your address in message settings.
- How to use Rules to send eBay Auto Messages for only specific itemsSet your eBay Auto Messages to send only for certain items based on the listing details, the buyer's location, and more.
- Auto Messages Sending Rules: Filters, Groups and AND/OR LogicBuild sending rules for eBay Auto Messages with filters, groups and AND/OR logic, so each message only goes out for the orders you choose.
- How to Use Dynamic Fields (placeholders) to Personalize Auto MessagesUse dynamic fields in 3Dsellers Auto Messages to drop the buyer's name, order and item details into every eBay message automatically.
- How to Send Different Messages for Buyer's Country/LanguageSend different Auto Messages text to buyers from each country, so your eBay marketing emails reach every buyer in their own language.
- Digital Goods: Send Product Keys and Codes on eBay and ShopifyA quick tutorial on how to use Email Marketing's Digital Goods feature to automatically send codes to eBay buyers from a database!
- Automatically Add 'Bad Buyers' to Email Marketing Block ListEnable auto-blacklisting to stop emails and messages from sending to buyers who have cancelled their order, or have been refunded.
- How to Prevent Messages from Sending for Certain Items with Block ListStop Auto Messages from sending for certain eBay orders with Block List rules based on item ID, words in the title or other listing data.
Troubleshooting
Fix Auto Messages that did not send: triggers, rules, conflicts and Amazon message limits.
- Troubleshooting Auto Messages: Why Didn't the Message Send?Why Auto Messages or Digital Goods messages may not send: duplicate triggers, overlapping rules, conflicting automations and message priority.
- Why didn't my Amazon auto message / custom message get sent to this buyer?Why an Amazon auto message or custom message may not reach a buyer: Amazon permissions, buyer opt-outs, timing and your own rule filters.