Use dynamic templates to answer common questions you receive (or for common phrases) and save serious amounts of writing time.

Step 1: Create a new template

  • Go to eBay Helpdesk's Templates tab 
  • Click the Add Template button

In the popup

  • (A) Enter a memorable name for the template (it will be used in selecting it).
  • (B) Enter the text of your message/phrase.
  • (C) Incorporate dynamic fields into you message to automatically show personalized buyer/order information.

  • You can also attach an image to your template with the Add Image button below the Dynamic Fields.


Step 2: Use the template

After clicking the 'Confirm' button in the popup: 

  • Open a ticket.
  • In the reply area, click Use Template button

  • Use the search bar to type in the first few letters/words. 
  • Click the name of your template to select and insert it into your message.



If you have any questions, feel free to reach out to us anytime at

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