Tags help you and your team quickly identify and find important conversations.
Step 1: Select a ticket(s) to add tags to
Using your Inbox,
- Select messages using the checkboxes on the left of each ticket.
- Near the top of your inbox, click and open the Tags menu:
Step 2: Create/Edit Tags
- Create a new tag by entering it into the input box and pressing Add:
- OR, Delete and add tags by using the Manage Tags button:
Step 3: Apply the tag to the ticket
- Apply the tag to your selected tickets by choosing it from the list above the "add tag" input:
Staying organized with tags:
- Tags are very useful to search with:
- Tags can also be included them in Custom Filters:
If you have any questions, feel free to reach out to us anytime at firstname.lastname@example.org