🧭 Introduction
The AI-Powered Message Assistant in 3Dsellers helps you respond to customer messages faster, clearer, and more professionally—directly from the Inbox.
It’s designed to assist support and sales teams by:
Generating suggested replies based on conversation context
Improving grammar, tone, and clarity
Translating messages into other languages
Summarizing long conversations
Using reusable AI reply prompts
All AI tools are optional and always let you review and edit the message before sending.
✉️ Where You’ll Find the AI Tools
AI features are available inside an open conversation, primarily around the reply composer and the conversation header.
You’ll see AI options such as:
Reply with AI
AI Rephrase
AI Reply Prompts
Translate
Summary
These tools work together to streamline your responses without replacing manual control.
Helpdesk CRM Inbox Overview with Highlighted AI Messaging Features
✨ Reply with AI (Context-Aware Responses)
The Reply with AI option generates a draft response automatically based on:
The full conversation history
The customer’s last message
The linked order (if available)
How to use:
Open a ticket in the Inbox
Click Reply with AI below the buyer's message
Choose the AI prompt which it's more appropriate to use in the reply
Review the generated message in the reply editor
Edit if needed
Click Reply to send
AI responses are context-aware, meaning they adjust to:
Order issues
Shipping questions
Refund or cancellation topics
General inquiries
Reply with AI Feature
Reply Editor with the message generated by the 'Reply with AI' Feature
📝 AI Rephrase (Improve Existing Messages)
The AI Rephrase tool helps you refine text you’ve already written.
Available rephrase prompts include:
Improve Writing
Fix Grammar
Make Text Shorter
Make Text Longer
Make Text Simpler
Paraphrase
Tone to Professional
Tone to Friendly
Summarize
How to use:
Type or paste text into the reply box
Click Rephrase
Choose the desired option
Review the updated version before sending
This is ideal when you already know what to say but want it to sound more polished.
AI Rephrase Feature
Reply Editor with the message generated by the 'AI Rephrase' Feature
📚 AI Reply Prompts (Saved & Reusable Responses)
AI Reply Prompts let you generate responses using predefined or custom prompts.
What you can do with AI Reply Prompts:
Use built-in prompts (for example: Supportive Reply, Disagreeing Reply)
Create and manage custom prompts
Search prompts by name
Apply prompts to generate replies instantly
How to use:
Click AI Reply Prompts
Select a prompt from the list
The AI generates a response based on the prompt and conversation context
Edit and send
Prompts are especially useful for consistent messaging across your team.
'Reply with AI' Saved Custom Prompts
👉 Want more control over AI replies? Learn how to create and manage reusable reply instructions in AI Prompts for CRM.
🌍 Translating Messages
The Translate feature allows you to translate messages into another language before replying.
How translation works:
Click Translate under a message
Select the target language from the list
Click Translate
Review the translated version
You can then:
Use the translation for understanding
Copy or adapt it into your reply
Respond in the customer’s preferred language
Message Translator Feature
Available Language Options of the Message Translator Feature
Message Translated by the Translator Feature
Supported languages include a wide range of commonly used options.
🧠 Conversation Summary (AI-Generated)
For long or complex conversations, the Summary feature gives you a quick overview.
What the AI summary includes:
Key points from the buyer
Actions already taken by the seller
Recommended next steps
A timeline-style breakdown of the conversation
How to use:
Open a ticket
Click Summary in the conversation header
Review the AI-generated summary panel
👉 The AI may read up to 20 recent messages in the conversation to generate the summary.
👉 The summary is added as a note inside the conversation, which only you and your team can see and have access to.
AI Summary Feature
This is especially helpful when:
Taking over a ticket from another agent
Reviewing overdue conversations
Handling complex order issues
🧾 AI-Assisted Order Context
When an order is linked to the conversation, AI tools automatically take into account:
Item details
Buyer name
Order status
Refund or cancellation context
This helps generate more accurate and relevant replies without manual lookup.
⚠️ Important Notes & Limitations
AI-generated messages are drafts only until you send them
You can always edit or discard AI suggestions
Some AI actions may consume AI credits
AI summaries and suggestions depend on available conversation data
Translations are for assistance and should be reviewed before sending
❓ FAQ
👉 Does AI automatically send messages?
No. All AI responses must be reviewed and manually sent by an agent.
Learn how to create and manage reusable reply instructions in AI Prompts for CRM help-article.
👉 Can I customize AI reply prompts?
Yes. You can create, edit, and manage custom prompts for your team.
👉 Is the conversation summary saved permanently?
No. The summary is generated on demand and reflects the current conversation state.
👉 Can I translate outgoing replies?
Yes. Translation helps you understand messages and craft replies in other languages.
🔗 Related Help Center Articles
✅ Wrap-Up
The AI-Powered Message Assistant helps you reply faster, communicate better, and stay consistent—without losing control over your customer interactions.
By combining AI replies, rephrasing tools, translations, summaries, and reusable prompts, your team can handle conversations more efficiently and confidently across all channels.