Below is a reference of
how media, content, and settings are stored on 3Dsellers,
and any limitations of uploads and data storage.
eBay Product Photos Host Options:
3Dsellers can host/backup product images, and can automatically assign them to listings by SKU.
Limits of eBay Hosting (when they delete images)
eBay will delete product images 90 days after the last time they are used on eBay's website.
For example, when you end a listing, you will have 180 days until eBay deletes the image (90 days in eBay Ended Listings + 90 days following)
Or, if you create a 3Dsellers Draft with eBay Hosting, eBay will delete the image after 30 days if not published.
Benefits of 3Dsellers Image Host
Product photo backup
Back up eBay product images without time-limits.
Save seasonal/ holiday items without re-uploading photos.
Unpublished 3Dsellers Drafts will retain the image (instead of eBay deleting the images after 30 days without publishing)
Faster than eBay
Importing images to eBay with CSV can slow processing time, but 3Dsellers Image Hosting quickly processes your images in the background so you can publish the listings faster.
Automatically assign and suggest images by SKU
3Dsellers Image Hosting associates the image with the listing's SKU and listing details; so if you create a similar listing, 3Dsellers will automatically suggest the same images.
Images with an assigned SKU can be applied automatically to 3Dsellers Drafts in bulk, saving time compared to uploading to single listings or a CSV.
Prevent EPS Image Error:
If you use eBay Hosting, and add more photos later, eBay may send an "eBay Picture Services (EPS) image error".
Note: When you publish the listing, eBay saves the images to their image hosting.
But, the images will still be backed up on 3Dsellers.
How to prevent the EPS error:
When making a 3Dsellers Draft, select "Vendor Hosted" for the Image Host.
The photos you upload will be saved to 3Dsellers according to the Draft's SKU.
Added photos by URL with the "Vendor Hosted" option will use the original image host.
Near-Lossless Image Compression
3Dsellers Image Hosting automatically compresses large image files so product photos load as fast as possible on all devices.
3Dsellers' image-compression quality is near-identical to the original where likely only professional analysis would notice the difference.
"Lossless" is a term for image compression that means "no image quality is lost during compression."
3Dsellers Image Host Limits & Deletion:
9,000 x 9,000 pixels
Image Zip upload: 200MB
Variation Photos are hosted on eBay: eBay requires they alone host variation images. However, choosing "3Dsellers hosting" will save the images for use in the future.
Active Subscriptions: Images are hosted indefinitely; they are not deleted.
Expired Subscriptions: Images are deleted 90 days after last used on eBay.
Are your images not displaying on eBay?
Image URLs uploaded to eBay Hosting can take a few minutes (very rarely, hours) to process in every location (search results, seller hub, etc.). Larger image files will increase processing time.
If uploading image URLs to eBay, eBay search result photos are usually blank for a few seconds. On occasion, eBay may require more time to process the image.
Within a few seconds to a few minutes, the image will usually always display normally.
How to choose the image host:
Select an image host before uploading photos to a listing or before importing products with a CSV.
Listing Editor Image Host Options
Create or Edit a Listing.
Photos & Videostab,
Select an option from the
Uploads will be stored on 3Dsellers.
Image URLs will use the original image host.
Uploaded photos will be saved to eBay Hosting (deleted in 30 days if not published).
Image URLs will be saved to the 3Dsellers Draft and sent to eBay during publishing.
Do not combine URLs and image uploads with eBay Hosting (it will cause an eBay API error)
CSV Import Products Image Host Options
Import Productsbutton to open the menu,
Above the Mapping table, click the
The 3Dsellers Drafts that are created from your CSV will use the selected image host:
Product Videos for eBay listings are uploaded to
3Dsellers for descriptions,
and to eBay for Photo Gallery videos.
eBay Description: 3Dsellers
eBay Product Video (Select Countries): eBay
Listing Designer: 3Dsellers (with text editor upload)
Video Upload Limits
eBay Description: 20mb
eBay Product Video: 150mb
Listing Designer: 30mb