With 3Dsellers' eBay Auto Messages, you can set an unlimited number of messages to send for all different types of items and orders, allowing full customization of your marketing strategy.

If you haven't made a rule for Auto Messages yet, check out this article for a quick walkthrough of setting up your first rule.

In this Article:

Rules VS Rule Groups

Auto Messages' Rules are kind of like simple math equations, where groups are in parentheses:

(2 - 1) + 1


However, Auto Messages is not calculating numerical values rather, it is calculating if the order matches your rule conditions.

Parentheses were added for visual representation

The above example says:

  • send for listings with "for parts" in the Title or if the SKU contains "broken,"

  • but only if the item's category is 'motorcycle parts'

Like the parentheses in an equation, a group creates a section of your overall rule where all the conditions inside are considered as a whole, then applied to the rest of your rule combination from left to right.

In simpler terms, a group will make the Rule check the order for all conditions in the group. Then, the message will send if the order matches the group.

For example, if a group is:

Item ID → equals → 123456789


SKU → equals → GH_45

The message would send for item 123456789 or SKU GH_45, but not both.

If you were to change the OR operator to "AND," it the message would only send if the Item ID and the SKU match.

Pro Tip: Including two of the same filter value may break the Rule group. For example, using two Item IDs in a group will break it because one listing cannot have 2 Item IDs.

Creating Rule Combinations and Rule Groups

  • To create a Rule Group, use the plus (+) icon attached to the right side of a rule:

  • Then, select either the AND or OR operator for the Rule Group.

  • To add a new rule to the equation, use the Add Rule button:


If you have any questions, feel free to reach out to us at any time at [email protected]

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