3Dsellers Order Automations are rules that act on your orders for you. Each rule has a trigger (an order is received and paid, received and unpaid, or canceled), optional filters that narrow down which orders it applies to, and an action: send an email, send an eBay invoice, add or remove order tags, add text to the 3Dsellers notes, or create a Shopify order. You build them in the 3Dsellers menu under Orders > Orders Tool > Automations.
⚠️ A new 3Dsellers Order Automations rule only works while its Status switch is on. Save & Activate saves the rule and turns it on. Save only saves it, so check the Status switch in the table afterwards. The Status switch saves the moment you click it, with no confirmation, so switching a rule off or on takes effect immediately.
In this article:
Where do I find Order Automations in 3Dsellers?
In the left sidebar of 3Dsellers, click the Orders icon.
Under Orders Tool, click Automations.
The page is titled Automations and has two tabs, Automations (your rules) and Logs (what they did). Above the table are Filter, Bulk Actions, New Automation and a Suggest Automations link.
At the top right, the banner Need help with automations? with the Ask 3D-AI-Bot button opens a chat with the 3Dsellers assistant for step-by-step setup help. You need access to the Orders area of 3Dsellers to use this page.
What does the Automations table show?
The table on the 3Dsellers Order Automations page lists one row for each rule. Scroll sideways to see every column.
Column | What it shows |
Automation Name | The name you gave the rule. |
Trigger | When the rule starts, for example Order Canceled. |
Descriptions | The action, shown as Action: Send Email, plus any filters the rule uses. |
Channel | The sales channel the rule applies to, or All Channels. |
Status | A switch. On means the rule is active. Off means it does nothing. |
Actions | A pen icon (tooltip Edit Automation) and a trash icon (tooltip Delete Automation). |
Use Filter above the table to find rules by Name, Status, Notes, Channel, Trigger, Action or Created date.
Tick the boxes at the left of the rows and open Bulk Actions to use Delete Automations on several rules at once. To pause a rule without losing it, turn its Status switch off instead of deleting it.
If your 3Dsellers subscription is not active, your rules show as inactive until it is.
How do I create an order automation?
On the Automations tab, click New Automation. A panel titled Create Order Automation slides in from the right.
Type a Name (required). You can add Notes for yourself.
Pick the Channel the rule is for.
Pick the Trigger.
Optional: click Filter under And the following filters are applied: to narrow down the orders.
Pick the Action and fill in the fields it shows.
Click Save & Activate (or Save).
In the panel, (1) is Name and Notes, (2) is Channel, (3) is Trigger, (4) is the filters line and (5) is Action. In 3Dsellers Order Automations, Channel lists All Channels and the channels you have connected, such as eBay, Shopify, Amazon, Etsy, WooCommerce and TikTok. A new rule opens with a channel already selected (eBay on the account in the screenshot). If you change the Channel, pick the Action again, because the actions you can choose depend on the channel and the trigger.
Which trigger should I choose?
3Dsellers Order Automations has three triggers. Open the Trigger list in the panel and pick one.
Trigger | Use it when |
Order Received & Paid | You want something to happen once an order is paid. |
Order Received & UnPaid | You want something to happen while an order is still waiting for payment, such as a payment reminder invoice. |
Order Canceled | You want something to happen when an order is canceled, such as an alert to your team. |
These are the only three triggers in 3Dsellers Order Automations.
How do I limit an automation to certain orders?
Filters make a 3Dsellers Order Automations rule act only on orders that match. Without filters, the rule applies to every order on the chosen channel that fits the trigger.
In the panel, find And the following filters are applied: and click Filter.
Pick a field, for example Buyer ID, then a condition such as contains, then type the value.
Click Add Filter. The filter appears as a tag you can edit with the pencil or remove with the x.
The field list includes Buyer ID, Order ID, Order status, Order Price, Total Quantity, Tag, Teammate, Carrier, Tracking Number, Shipping Status, Item Title, SKU and Listing Tags, grouped under Order Details, Case Statuses, Shipping Details and Item Details. You can add up to 10 filters to one automation. When you hover the filter button after reaching the limit, the tooltip reads Maximum number of filters 10. In the Descriptions column of the table, the filters of a rule are listed joined by and.
Which action should I choose?
Open the Action list in the 3Dsellers Order Automations panel. Which actions appear depends on the channel and the trigger.
Action | What it does | Available when |
Send Email | Emails a verified address with a message built from order details. | All three triggers. |
Send eBay Invoice | Sends an eBay invoice for the order. | Channel eBay and trigger Order Received & UnPaid only. |
Add Order Tags | Adds the tags you choose to the order. | All three triggers. |
Remove Order Tags | Removes the tags you choose from the order. | All three triggers. |
Add Text to 3Dsellers Notes | Adds the text you type in the Notes: box to the order's 3Dsellers notes. | All three triggers. |
Remove 3Dsellers Notes | No extra fields to fill in. | All three triggers. |
Create Shopify Order | Creates a paid Shopify order from the matching order. | Triggers Paid and UnPaid only, and not when the Channel is Shopify. |
With the trigger Order Canceled, the list shrinks to five actions: Send Email, Add Order Tags, Remove Order Tags, Add Text to 3Dsellers Notes and Remove 3Dsellers Notes. Send eBay Invoice and Create Shopify Order are not offered there.
How do I set up the Send Email action?
In the Action list, pick Send Email.
Under Send email to:, choose one or more addresses. If yours is not listed, click the clicking here link in the line If you don't see your email here, please verify the email by clicking here.
Type a Subject (required).
Type the Message. It holds up to 2000 characters. Click a name in the Dynamic Fields list, such as Order Id, Item Name, SKU or Order Total, to put that order detail into the message.
Send Email in 3Dsellers Order Automations is good for alerts to you or your team, for example when an order is canceled.
How do I set up Add Order Tags and Remove Order Tags?
In the Action list, pick Add Order Tags or Remove Order Tags.
Click the Tags: box. For Add Order Tags it reads Create tags for an order, and you can pick existing tags or type a new one. For Remove Order Tags it reads Remove tags from an order.
At least one tag is required.
Tags are labels you can search and filter by on the Orders page. See How to use order Tags search, organization, & short notes.
How do I set up Create Shopify Order?
Create Shopify Order makes a paid order in your Shopify store for each matching order from another channel. Line items are matched by SKU, and items that do not match are added as custom line items.
Pick a channel other than Shopify and the trigger Order Received & Paid or Order Received & UnPaid.
Pick Create Shopify Order in the Action list.
Under Shopify store:, select your store. If no store is connected, the field shows Connect a Shopify store to use this action.
Optional: tick Sync shipment tracking back to the source order. When it is on, fulfilling the Shopify order sends the tracking number and carrier back to the matching order on the original channel (matched by SKU).
The full walkthrough is in Use Case: Auto-Create a Shopify Order From an eBay or Amazon Order.
How do I save and turn on an automation?
The bottom of the 3Dsellers Order Automations panel has three buttons.
Save & Activate saves the rule and turns it on.
Save saves the rule. For a rule that already exists, it keeps the Status switch as it was. After saving a new rule, check its Status switch in the table.
Cancel closes the panel without saving. If you changed something, 3Dsellers asks you to confirm before it closes.
To change a rule later, click the pen icon in its row, edit it and save again. To switch it off or on, use the Status switch in its row.
How do I check what an automation did?
On the Automations page, click the Logs tab.
To look up one order, type its number in Type Order ID.
Read the columns: Automation Date, Item (order ID, status and order date), Automation Name, Trigger, Actions and Status.
A green check in the Status column, with the tooltip Successfully, means the action worked.
A red exclamation mark means it failed. Point at it to read the error text.
The log also records when a rule was Activated or Deactivated.
The Logs tab is read-only. When no automation has run yet, the table shows No data.
What can I build with Order Automations?
Tag paid orders. Trigger: Order Received & Paid. Action: Add Order Tags. Then filter the Orders page by that tag.
Alert your team about cancellations. Trigger: Order Canceled. Action: Send Email, with Order Id in the message.
Invoice an unpaid eBay order. Channel: eBay. Trigger: Order Received & UnPaid. Action: Send eBay Invoice.
Copy orders into Shopify. Action: Create Shopify Order. See Use Case: Auto-Create a Shopify Order From an eBay or Amazon Order.
Troubleshooting
My automation is saved but nothing happens
A 3Dsellers Order Automations rule runs only while its Status switch is on. Open the Automations page, find the rule and check its Status switch. If it is off, switch it on. Next time, use Save & Activate. If your 3Dsellers subscription is not active, your rules show as inactive until it is.
I can't find Send eBay Invoice or Create Shopify Order in the Action list
Send eBay Invoice appears only when the Channel is eBay and the trigger is Order Received & UnPaid. Create Shopify Order appears only with the triggers Paid and UnPaid, and not when the Channel is Shopify. Change the Channel or Trigger and open the Action list again.
My email address is not in the Send email to list
Only verified addresses appear. Click the clicking here link under the field and verify the address, then open the list again.
I can't add another filter
One automation can have up to 10 filters. Remove one with the x on its tag, or split the work into two automations.
FAQ
Does a 3Dsellers order automation start working when I click Save?
Not necessarily. A rule works only while its Status switch is on. Save & Activate saves the rule and turns it on. After Save, check the Status switch in the table.
Which triggers does 3Dsellers Order Automations support?
Three: Order Received & Paid, Order Received & UnPaid and Order Canceled.
Can an automation email my team?
Yes. Use the Send Email action, pick one or more verified addresses under Send email to:, and write a subject and a message. Dynamic Fields such as Order Id and Item Name fill in order details.
How do I pause a 3Dsellers order automation without deleting it?
Turn off its Status switch in the table. The switch saves immediately. To remove a rule completely, use the trash icon or Bulk Actions > Delete Automations.
Can I create a Shopify order from an eBay order automatically?
Yes. Use the Create Shopify Order action with the trigger Order Received & Paid or Order Received & UnPaid. See Use Case: Auto-Create a Shopify Order From an eBay or Amazon Order.