Stay on top of your business and quickly Manage eBay cases with the Resolution Center.
Finding, filtering, and syncing cases
Quickly switch between tabs to display certain types of cases (located at the top-left of your cases)
View certain cases by applying filters,
or, quickly search by Item, Buyer, and Case ID.
A quick sync button (on the right-hand side of the Search Bar) will update your table with any new cases or updates.
(not used for alerts, only for display).
Columns allow you to sort and view information about cases.
Taking action on cases
The Status column displays the status from eBay's Resolution API.
Hover over the tooltip for more information about the status.
Click the information button in the Actions column to open the case ticket:
When using a case type tab, you can select multiple cases and use the Bulk Actions menu to respond quickly.
Then, enter email addresses to send alerts to, select case events to receive alerts for.
If you have any questions, feel free to reach out to us at [email protected]