When sending eBay messages with Orders, you can

  • Choose a message type (General, Multi-item shipping, Payment, Shipping),

  • type a subject and message,

  • add photo attachments.

Note: eBay's contact policy requires your messages to buyers are regarding a transaction between you and the buyer.

Message buyers Individually

  • In the Actions column, click the button that looks like a paper airplane:

Bulk-message buyers

  • Recommended: Apply a filter that shows only the buyers you need to message.

  • With the left column, select all orders, or multiple orders individually.

  • Then, click the Bulk Actions menu and select Send Messages

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