The 3Dsellers Offers Manager is where you manage eBay offers in one place. It has two pages: Offers, with the tabs Buyer initiated, Live Buyer initiated, Eligible items and History, and Automation, where you create rules that send offers, or accept and counter the offers buyers send you. Open it from Offers in the left sidebar. It works with eBay accounts.
⚠️ In the 3Dsellers Offers Manager, a new automation rule is saved switched off unless you click Save & Enable. After you save a rule, check the Status switch in the rules table: only a rule that is switched on works.
In this article:
Where do I find the 3Dsellers Offers Manager?
In the left sidebar of 3Dsellers, click the Offers icon. The sidebar shows Offers Manager with two entries below it: Offers and Automation.
Click Offers to see your offer statistics and the four tabs.
Click Automation to see and create your automation rules.
The 3Dsellers Offers Manager only works for eBay accounts. If you do not see Offers in your sidebar, check that your 3Dsellers user has permission to use it, or contact 3Dsellers support.
What do the Offers Statistics cards show?
At the top of the 3Dsellers Offers Manager Offers page, Offers Statistics shows three cards: Offers sent, Offers Approved & Sold and Offers Sales Revenue. Each card names the period underneath, for example Last 7 days.
Click the Filter by date menu at the top right of the statistics.
Choose 7 days (the default), 14 days, 30 days or Custom Dates.
What do the four Offers tabs do?
The 3Dsellers Offers Manager Offers page has four tabs under the statistics, in this order:
Tab | What it shows |
Buyer initiated | Offers that buyers sent you, and buyer counteroffers, with buttons to accept, decline or counter them. |
Live Buyer initiated | Buyer offers read live from eBay for the eBay account you pick, with limited filtering. |
Eligible items | Your active listings that can receive an offer, where you send offers one by one or in bulk. |
History | The offers you sent: sent by hand, in bulk or by an automation rule. |
The older name Sent Offers is now the History tab.
How do I answer offers from buyers?
Open the Buyer initiated tab in the 3Dsellers Offers Manager. It lists the offers buyers sent on your active listings, including buyer counteroffers to offers you sent. Columns include Expiration Date, Offer Date, Account, Offer status, Offer quantity, Offer price, Item Price, Buyer and Message. Use the table icon at the top right to show or hide columns.
Answer one offer
Accept Offer accepts the buyer's price. You can add an optional message of up to 250 characters.
Decline Offer asks you to confirm before it declines the offer.
Make Counter Offer lets you enter a counter price and a quantity, then asks you to confirm.
History opens a chat-style Offer History window for that offer.
Answer several offers at once
Tick the rows you want to answer.
Open Bulk Actions and choose Accept Offers, Decline Offers or Send Counter Offers. The menu stays disabled until you tick at least one row.
When should I use Live Buyer initiated?
Use the Live Buyer initiated tab in the 3Dsellers Offers Manager when you want to check eBay directly. Pick your eBay account in the Select menu at the top left and 3Dsellers reads its offers from eBay at that moment.
How do I send offers to my items?
Open the Eligible items tab in the 3Dsellers Offers Manager. The line under the toolbar explains the list: "Eligible eBay items for offers include items with watchers or items that have been in a buyer's cart for 5+ days." Only active listings appear. See What makes an item eligible for sending eBay offers? for details.
Send offers item by item
In each row, set the Offer quantity and the Discount price. The discount menu offers Discount by %, a discount by an amount in your currency, or Custom Price.
Check the Offer Price: preview in the row.
When you edit a row, a bar with Cancel and Send Offers appears. Click Send Offers to send the rows you edited.
Send the same offer to many items
Tick the rows, or choose the option to select all your eBay items.
Click Send Bulk offer. The Send bulk offers window opens.
Set Value (a percent off, 5 by default) and Quantity (1 by default). The smallest discount you can enter is 5 percent. Change the optional message if you like.
Click Confirm, then confirm again when 3Dsellers asks Are you sure?
Export Eligible Items exports your list of eligible items. Bulk sends run in the background, and a progress window shows them with a Cancel Process button. For a step-by-step guide, read How to send Bulk Offers to eBay Buyers.
How do I see the offers I sent?
Open the History tab in the 3Dsellers Offers Manager. Every row is an offer you sent, whether you sent it by hand, in bulk or through an automation rule. Columns include Offer Date, Account, Offer status, Offer quantity, Offer sold, Offer price and Item Price At.
Offer status shows the state of the offer, for example Pending. For offers sent by a rule, it shows Automation with the rule name in brackets.
Offer sold shows a green check linked to the order when the offer led to a sale.
The Item Price At tooltip reads "This is the price of the item at the time the offer was sent".
View offer on eBay, under the item, opens the offer on eBay.
How do I filter and search offers?
The Buyer initiated, Eligible items and History tabs of the 3Dsellers Offers Manager share these filter tools.
Add Filter opens a filter you build yourself, for example Title contains a word.
Quick Filters holds ready-made filters: Message included and Quantity more than 1, plus any quick filters you saved.
The search box finds offers by item ID, SKU or title. On Eligible items it reads Search SKU.
How do I create a rule that sends offers?
Open Automation under Offers Manager. The 3Dsellers Offers Manager lists your rules with the columns Rule Name, Targeting, Created On, Action, Last Run On, Actions and Status. Click Automated Offer Sending or Automated Offer Responses above the table to start a new rule.
Click Automated Offer Sending. The window Create Rule - Send Offers opens.
Type a Rule Name. It needs at least 3 characters and must be different from your other rules. Click Next.
Set Value (% off). The default and the smallest value is 5.
Set Quantity, the number of units the buyer must buy to accept the offer. The default is 1.
Choose your Timezone, then pick a Schedule time: Morning (08-12), Noon (12-16), Evening (16-20) or Every 10 minutes*.
Edit the Message if you like. It holds up to 250 characters.
Under Filter listings:, click Add Filter to limit the rule to certain listings.
Click Save & Enable to switch the rule on, or Save to keep it switched off for now.
Every 10 minutes* is not available to every account. If your account cannot use it, 3Dsellers shows a message and the Schedule time goes back to your previous choice.
Hover the ⓘ icons for hints. The filter hint reads "Apply this rule to only certain listings. To avoid conflict, do not set rules to send for the same items." Keep the filters of your rules from overlapping.
How do I create a rule that accepts or counters offers?
On the Automation page, click Automated Offer Responses. The window Create Rule - Respond to Offers opens with three steps: Create Rule, Accept Offers and Counter Offers.
Type a Rule Name and click Next.
On Accept Offers, set First Offer Maximum:, the biggest percent discount you accept on a buyer's first offer. Set Offer Quantity:, or tick All Quantities to accept any quantity.
Under Accept Counter Offers between:, enter the range of discount percentages you accept when a buyer counters. The second number cannot be lower than the first.
Add an optional Message: and, under Filter listings:, an optional filter. Click Next.
On Counter Offers, tick Counter Offer if you want to send a counter when an offer does not match your accept settings. Until you tick it, the value and quantity fields on this step are greyed out.
Set Counter Offer Value: and Offer Quantity:, or tick Buyer quantity to use the quantity the buyer asked for. Add a message if you like.
Click Save & Enable or Save.
What is Progressive Bargaining?
Progressive Bargaining (beta) on the Counter Offers step of the 3Dsellers Offers Manager is for repeat counteroffers. Tick it, then set Max offer (10 percent by default) and Increase repeat counteroffers by: (1% by default, with choices from 1% to 5%). Read Progressive eBay Counteroffers (Automatic eBay Offer Bargaining) for an example. The step also has Stop automation after manual intervention (beta).
⭐ The Respond to Offers window in the 3Dsellers Offers Manager has an Accept Offers step and a Counter Offers step. It has no step for declining offers. To decline an offer, use Decline Offer on the Buyer initiated tab.
How do I switch, edit or delete a rule?
Switch on or off: click the switch in the Status column. It saves as soon as you click.
Edit: click the pencil in the Actions column. The window opens as Edit Rule.
Delete: click the trash icon in the Actions column. 3Dsellers asks "Are you sure you want to delete this rule?" and deletes the rule when you click Yes, delete.
Last Run On in the table shows when each rule last ran.
Troubleshooting
My rule is not sending or responding
In the 3Dsellers Offers Manager, a rule saved with Save stays switched off. Open Automation, find the rule and turn on its Status switch. Also check that the rule's filter still matches your listings.
I cannot enter a discount below 5
The Value (% off) field of a sending rule, and the Value field of Send bulk offers, accept 5 percent or more. Enter 5 or a higher percent.
I cannot find a way to decline offers automatically
The 3Dsellers Offers Manager has no automatic decline. Rules accept or counter offers. Decline an offer by hand with Decline Offer on the Buyer initiated tab.
The Counter Offers fields are greyed out
Tick Counter Offer at the top of the Counter Offers step. Counter Offer Value: and Offer Quantity: stay greyed out until you do. Max offer and Increase repeat counteroffers by: stay greyed out until you also tick Progressive Bargaining (beta).
The Buyer initiated tab is empty or looks short
The Buyer initiated tab lists offers on active listings. Open Live Buyer initiated, pick your eBay account in the Select menu and compare. If an offer is missing in both places, contact 3Dsellers support.
FAQ
Why is my new rule in the 3Dsellers Offers Manager not running?
A new rule is saved switched off unless you click Save & Enable. Turn on the Status switch for the rule on the Automation page.
How many tabs does the 3Dsellers Offers Manager have?
Four: Buyer initiated, Live Buyer initiated, Eligible items and History. The tab that used to be called Sent Offers is now History.
Can the 3Dsellers Offers Manager decline offers automatically?
No - automation rules in the 3Dsellers Offers Manager send offers, accept offers and counter offers. They do not decline. You can decline by hand from the Buyer initiated tab.
What is the smallest discount I can send in the 3Dsellers Offers Manager?
5 percent, both in a sending rule and in Send bulk offers.
How do I know an offer led to a sale?
Open the History tab of the 3Dsellers Offers Manager. A green check in the Offer sold column links to the order.
Does the 3Dsellers Offers Manager work for Shopify or Amazon?
No - the 3Dsellers Offers Manager works with eBay accounts.