To add a video to your eBay listings in 3Dsellers, first upload the video to the 3Dsellers Video Library (Listings Manager → Video Library), from your computer or from a direct link to an mp4 file. Then select your listings and use Bulk Actions → Images & Video → Add Video to Listings. eBay allows one video per listing, and eBay reviews every video before it shows on a listing.
⚠️ The 3Dsellers Video Library supports mp4 video files only. Links to YouTube or other video platforms, such as Vimeo, TikTok, Facebook or Instagram, are not supported. Paste a direct link to a hosted mp4 file, or upload the mp4 file from your computer.
💡 Open the Video Library in 3Dsellers to see your eBay videos and their status.
In this article:
Where do I find the Video Library in 3Dsellers?
The 3Dsellers Video Library sits in the Listings Manager menu, next to Business Policies. It holds the videos for your eBay listings.
In the left icon bar, click Listings.
In the Listings & Products menu, expand Listings Manager.
Click Video Library.
The 3Dsellers Video Library page opens. Upload Video is at the top left, Search Video... is on the right, and your videos are listed in the table below.
Can I open the Video Library from the 3Dsellers search?
Yes. Press Cmd+K on a Mac or Ctrl+K on Windows, type video, and pick Video Library (Manage listing videos) under Listings & Products.
What do the Video Library columns and statuses mean?
Each row in the 3Dsellers Video Library is one video uploaded to eBay. Use Search Video... to find a video, and the page-size menu (10, 20, 50 or 100 per page) to show more rows.
Column | What it shows |
Video | A thumbnail of the video. Click it to preview the video. |
Video Name | The name of the video. |
Expiration Date | The expiry date of the video, for example 28 Oct 2026. |
Upload Date | The date the video was uploaded. This can be empty for some videos. |
Size | The file size in MB, for example 43.98 MB. |
Status | eBay's status for the video, shown in eBay's own words. |
The status in the 3Dsellers Video Library comes from eBay. A ? icon appears next to a status only when eBay sent a reason. Point at the ? to read eBay's message, for example Invalid video codec.
Status | Colour | What it means |
LIVE | Green | eBay finished processing the video. |
PROCESSING | Blue, with a spinning icon | eBay is still processing the video. |
PENDING_UPLOAD | Blue | eBay has registered the video, but the file has not finished uploading. |
PROCESSING_FAILED | Red | eBay could not process the file, for example because it is corrupted or uses a video or audio format eBay does not accept. |
BLOCKED | Red | eBay blocked the video. eBay often gives no reason for this status. |
⭐ Only LIVE and PROCESSING videos can be picked when you add a video to listings.
How do I upload a video from my computer?
Open the 3Dsellers Video Library and click Upload Video at the top of the page.
Check that your video meets the requirements in the blue box at the top of the upload window.
Drag the mp4 file into the box that says Drop file here or click to upload, or click the blue click to upload link and choose the file.
Wait while the file uploads. 3Dsellers shows Video uploaded when it is done, and the new video appears at the top of the table.
The 3Dsellers Video Library upload window lists these requirements:
Requirement | Limit |
File type | mp4 (MPEG-4 Part 10, also called Advanced Video Coding or MPEG-4 AVC) |
File size | Up to 150 MB |
Upload resolution | Up to 1080p |
Output resolutions | 240p, 360p, 480p and 720p |
Length | No longer than 3 minutes |
Videos per eBay listing | One |
You can upload one file at a time. Adding more than one file shows You can select only 1 video file.
⭐ eBay moderates every video. 3Dsellers tells you during the upload that videos are posted to listings within 48 hours, or up to seven business days during peak periods.
How do I upload a video from a link?
The 3Dsellers Video Library can also fetch a video from a direct link to a hosted mp4 file. 3Dsellers downloads the file and uploads it to eBay for you.
Open the 3Dsellers Video Library and click Upload Video at the top of the page.
In the upload window, click the arrow on the right side of the Upload Video button.
In the menu that opens, click URL.
Paste the link into the field (it shows https://example.com/video.mp4 as an example). The link must start with http:// or https:// and open the mp4 file itself.
Click Add, or press Enter. Add one link at a time.
A YouTube link, or a link to another video platform such as Vimeo or TikTok, is refused. Use a link that opens the mp4 file itself.
How do I add a video to my eBay listings?
Add a video from the 3Dsellers Video Library to one or many eBay listings with the Add Video to Listings bulk action. Upload the video to the Video Library first.
Go to your eBay listings, for example Listings Segments → Active.
Tick the listings that should get the video. To add a video to a single listing, tick just that one.
Click Bulk Actions, then open Images & Video, or type Video in the search box at the top of the menu.
Click Add Video to Listings.
The Add video to listings window opens. It confirms how many listings are selected and reminds you that Videos are subject to eBay's approval.
Find the video in the list. In a long list, use Search Video... at the top right.
Click Select (1) next to the video. The button changes to Selected.
If you have more than one eBay account, decide whether to tick Also add this video to matching SKUs in my other eBay accounts. See How do I add the same video to my other eBay accounts?
Click Add to listings (2). The button stays greyed out until you select a video.
The list shows only LIVE and PROCESSING videos. If your video is not there, click + Add videos to library to open the Video Library and upload it.
⭐ Add Video to Listings is for eBay listings in the Active, Unsold Active and Scheduled segments. It is not offered for drafts or ended listings.
How do I add the same video to my other eBay accounts?
eBay keeps videos per account, so a video in one account's Video Library cannot be used on another account's listings as is. The 3Dsellers Add Video to Listings bulk action can copy the video across for you.
Follow the steps for adding a video to your eBay listings, up to Select.
Tick Also add this video to matching SKUs in my other eBay accounts. The box is not ticked by default.
Click Add to listings.
With the box ticked, every active eBay listing in your connected eBay accounts that shares a SKU with the selected listings gets the video. 3Dsellers uploads a copy of the video to each account and adds that copy to the account's Video Library.
The box only appears when more than one eBay account is connected to your 3Dsellers account.
Does a listing's video come along when I copy it to another account?
It can. When you copy eBay listings with the 3Dsellers Copy to 3Dsellers Drafts bulk action (under Bulk Actions → Manage), its window has a Copy videos option, just above Skip listings that already have a draft.
Make sure Copy videos is ticked before you click Copy to drafts if the drafts should keep the listing's video. Because eBay keeps videos per account, a video copied to a different account is uploaded to that account again. See How to copy & transfer listings to other eBay accounts.
Which video option should I use?
You want to | Use |
Upload a new video for your eBay listings, or check its eBay status | Video Library → Upload Video |
Put one video on one or many eBay listings in the same account | Bulk Actions → Images & Video → Add Video to Listings |
Put the same video on matching SKUs in your other eBay accounts | Add Video to Listings with Also add this video to matching SKUs in my other eBay accounts ticked |
Keep a listing's video when you copy the listing to another account | Copy to 3Dsellers Drafts with Copy videos ticked |
Show a YouTube video inside the item description | The Listing Designer video block, see How to add videos to your Listing Designer template |
Troubleshooting
My YouTube link is not accepted
The 3Dsellers Video Library does not support links to YouTube or other video platforms, such as Vimeo, TikTok, Facebook or Instagram. 3Dsellers shows the message "Links to video platforms are not supported. Use a direct link to an mp4 file". Paste a direct link to the mp4 file itself, or upload the mp4 file.
My video is not in the Add video to listings list
The Add video to listings window only lists videos with the status LIVE or PROCESSING. A video that is PENDING_UPLOAD, PROCESSING_FAILED or BLOCKED does not appear. Check the status in the 3Dsellers Video Library, or upload the video there first.
My video says BLOCKED or PROCESSING_FAILED
eBay rejected or could not process the video. In the 3Dsellers Video Library, point at the ? next to the status to read eBay's reason, if eBay gave one. If the message mentions the codec or a corrupted video, export the video again as an mp4 (MPEG-4 AVC) within the limits, then upload the new file.
My video has said PROCESSING for a long time
eBay moderates every video before it is posted to listings. The 3Dsellers upload message says this takes up to 48 hours, or up to seven business days during peak periods. If the status in the 3Dsellers Video Library has not changed after that, contact 3Dsellers support with the video name.
I can't find Add Video to Listings in Bulk Actions
Add Video to Listings works on eBay listings in the Active, Unsold Active and Scheduled segments. Open one of those segments, tick your listings, and look under Bulk Actions → Images & Video. If Unsold Active is not in your Listings Segments list, click Show more under the list.
I don't see the box for my other eBay accounts
The Also add this video to matching SKUs in my other eBay accounts box only appears when more than one eBay account is connected to your 3Dsellers account.
FAQ
Can I add a YouTube video to my eBay listing with the 3Dsellers Video Library?
No - the 3Dsellers Video Library does not support YouTube or other video platform links. Upload the mp4 file, or paste a direct link to a hosted mp4 file. To show a YouTube video in the description instead, use the Listing Designer video block.
How many videos can an eBay listing have?
One - eBay allows one video per eBay listing.
Which video files does the 3Dsellers Video Library accept?
The 3Dsellers Video Library supports mp4 files (MPEG-4 AVC) up to 150 MB and up to 1080p. Videos should be no longer than 3 minutes.
How long does eBay take to approve a listing video?
eBay moderates every listing video. The 3Dsellers Video Library upload message says videos are posted to listings within 48 hours, or up to seven business days during peak periods.
Can I delete or rename a video in the 3Dsellers Video Library?
No - the 3Dsellers Video Library page has no option to delete, rename or edit a video.
Can I use a video from one eBay account on another eBay account?
Not directly - eBay keeps videos per account. When you add a video with the 3Dsellers Add Video to Listings bulk action, tick Also add this video to matching SKUs in my other eBay accounts. 3Dsellers then uploads a copy to each account and adds the video to matching active listings there.
Can I add a video to just one eBay listing?
Yes - in 3Dsellers, tick only that eBay listing, then use Bulk Actions → Images & Video → Add Video to Listings.