🧭 Introduction
The Subscription (Billing) page in 3Dsellers helps you understand what plan you’re on, what features are included, and how much of your plan you’re currently using.
This page is designed to give you full visibility into your subscription at a glance—so you can track limits, monitor usage, and ensure your plan fits your business needs.
Menu path:
Admin → Billing
Finding the Billing page: Admin Avatar button > Billing
📊 Subscription Usage Overview
At the top of the Billing page, you’ll see visual usage bars showing your current limits and consumption.
Listings Limit Usage
Displays how many listings you are currently using out of your plan’s limit.
Example: 340 / 500
You can click Change Plan to upgrade your listing capacity.
Add-Ons Usage
This section displays usage for additional features included in your plan: To manage your subscription add-ons, navigate to the Billing page and select "Manage Add-ons." From there, you can add new features, remove existing ones, or switch between add-ons to better suit your needs.
• eBay Accounts
Shows how many connected eBay accounts are in use.
Example: 3 / 3
Click Manage eBay Accounts to add or remove accounts.
• Multichannel Integrations
Displays the number of active integrations (Shopify, Walmart, etc.).
Example: 10 / 9
Click Manage Integrations to configure them.
• Helpdesk Agents
Shows the number of active helpdesk agents.
Example: 3 / 3
Click Manage Helpdesk Agents to adjust users.
• AI Tokens
Displays your remaining AI credits.
Example: 2305 Remaining AI Credits
Click Manage AI Tokens to purchase or manage token usage.
🔔 Scheduled Subscription Changes
If you have upcoming subscription changes (such as downgrades or billing cycle updates), a notification banner will appear:
“You have scheduled changes to your subscription”
Click Learn more for additional details.
🧾 Current Plan
This section shows your active subscriptions.
Each product (for example, eBay Growth Suite or Helpdesk Professional) displays:
Plan name
Monthly price
Billing frequency (Monthly or Yearly)
Upgrade option
Coupon applied (if any)
Cancel Subscription option
If you’re on monthly billing, you’ll also see:
Save 20% – Change to Yearly
Used Coupon
If a coupon is active, it will appear under the plan details.
Example:
Used Coupon: HELLO3D
📅 Billing Status
At the bottom of the Current Plan section, you’ll see:
Next billing cycle date
Subscription status (Active / Canceled / Past Due)
Example:
Next billing cycle: Mar 16, 2026
Status: Active
💳 Payment Method
The right-hand panel displays your saved payment method.
You can:
Click Update Payment Method to change your card
Remove the saved payment method if needed
🧍 Billing Information
This section includes:
Company or personal name
Billing email
Address
Phone number
Click Edit Billing Information to update these details.
🔄 Managing Your Plan
From the Billing page, you can:
Upgrade your subscription
Switch from monthly to yearly billing
Apply coupons
Manage add-ons
Cancel your subscription
All changes take effect according to your billing cycle unless otherwise stated.
📄 Billing History & Downloading Billing Invoices
You can view and download your billing invoices directly from the Billing History panel.
To download an invoice:
Locate the Billing History section on the right side of the page
Click Invoice next to the relevant billing date
Use See All Invoices to access your full invoice history
Invoices are provided for each completed billing cycle and can be downloaded for:
Accounting
Expense tracking
Tax or compliance purposes
Paid invoices are clearly marked with a Paid status for easy reference.
Billing Page See All Invoice Section
Billing Page Download Invoice Section
🔐 Subscription Status & System Behavior
At the bottom of the plan details section, you’ll find important subscription information, including:
Subscription status (Active)
Next billing date
Current cost
Applied coupons
As long as your subscription is active:
All included features remain available
Usage continues to refresh automatically
Data remains accessible according to your plan
Billing Page Subscription Status & More
❌ Canceling Your Subscription
Each product in your account (for example, eBay Growth Suite or Helpdesk Professional) is managed separately.
If you wish to cancel, simply click Cancel Subscription under the specific plan you want to stop.
Important:
You only need to cancel the plan you no longer wish to use.
There is no need to cancel both plans unless you intend to fully close all services.
For example:
If you want to stop using Helpdesk but continue using eBay tools → cancel Helpdesk Professional only.
If you want to stop eBay tools but keep Helpdesk → cancel eBay Growth Suite only.
After cancellation:
Your plan will remain active until the end of your current billing cycle.
No further charges will be made for the canceled plan.
The remaining active plan (if any) will continue uninterrupted.
If you have scheduled changes, they will be reflected in the notification banner at the top of the Billing page.
⚠️ Important Notes & Limitations
Plan limits are enforced automatically
Usage data is read-only and cannot be edited manually
Feature availability depends strictly on the active plan
Usage resets or renews based on your billing cycle (where applicable)
Discounts and coupons apply according to their defined duration
❓ FAQ
👉 Where can I see my current plan?
On the Billing page under Plan Details.
👉 Can I track usage in real time?
Yes. Usage bars update automatically as activity occurs.
👉 What happens if I reach a plan limit?
You may be restricted from performing actions related to that limit until usage is reduced or the plan is upgraded.
👉 Does usage reset automatically?
Usage follows your billing cycle rules depending on the resource type.
👉 What happens when I upgrade or downgrade my subscription?
When you upgrade or downgrade your subscription, 3Dsellers always takes into account any time you’ve already paid for.
Your current plan remains active until the end of the current billing period
Any plan changes are scheduled to take effect in the next billing cycle
You won’t lose access to features you’ve already paid for during the current month
There are no mid-cycle interruptions to your service
This ensures a smooth transition between plans while fairly applying your existing subscription time.
🔗 Related Help Center Articles
✅ Wrap-Up
The Subscription page gives you a clear, real-time view of your plan, included features, and usage limits—helping you manage growth confidently without surprises.
If you’re unsure whether your current plan meets your needs, reviewing this page regularly ensures you stay informed and in control.