🧭 Introduction
The Subscription (Billing) page in 3Dsellers helps you understand what plan you’re on, what features are included, and how much of your plan you’re currently using.
This page is designed to give you full visibility into your subscription at a glance—so you can track limits, monitor usage, and ensure your plan fits your business needs.
Menu path:
Admin → Billing
Finding the Billing page: Admin Avatar button > Billing
📦 Viewing Your Current Subscription Plan
At the top of the Billing page, you’ll see your active subscription plan.
Plan details include:
Plan name (for example: eBay Enterprise Suite, Helpdesk Growth)
Plan status (Active)
Current cost
Next billing cycle date
Applied coupons or discounts (if any)
You can quickly confirm which plan you’re on without navigating away from the page.
Billing Page Overview
🧩 Understanding What Your Plan Includes
Each subscription plan includes a predefined set of features and allowances. These are displayed directly on the page so you can clearly see what’s available to you.
Common included features:
Listings capacity
eBay account connections
Multichannel integrations
Helpdesk agents
AI credits
Access to specific tools and capabilities depending on your plan
Below the usage section, you’ll also see a list of plan benefits, such as:
Priority support
Dedicated account manager (plan dependent)
Onboarding services
Lifetime historical data access
Only features included in your current plan are shown as active.
Billing Page Included Benefits
Note: If you want to know more about the differences between the plans we offer, check it out this article: Difference between eBay Suite and Helpdesk Suite
📊 Tracking Plan Usage
The Plan Usage section shows how much of your subscription limits you’ve used.
Each resource is displayed with a progress bar, making it easy to understand usage at a glance.
Typical usage metrics include:
Listings – How many listings you’re currently using out of your plan limit
eBay Accounts – Number of connected eBay accounts
Multichannel Integrations – Connected external platforms
Agents – Active helpdesk agents
AI Credits – Remaining AI actions available in your plan
Usage bars update automatically as your account activity changes.
Billing Page Plan Usage
📈 Reading Usage Indicators
Each usage bar shows:
Current usage
Maximum allowed limit
A visual indicator when usage is nearing the plan limit
This helps you proactively monitor capacity and avoid hitting limits unexpectedly.
If you reach a limit:
The usage bar will be fully filled
Certain actions may be restricted until usage is reduced or the plan is upgraded
🧩 Managing Add-ons and Extra Features
Your subscription may include optional add-ons that expand your plan’s capabilities beyond the default limits.
To manage add-ons:
Scroll to the Add-ons section
Click Manage Add-ons
Billing Page Managing Add-ons
This opens the Manage Add-ons modal, where you can:
Increase or decrease add-on quantities (such as additional accounts or agents)
Enable or disable optional features included with your plan
Review the total monthly cost before confirming changes
👉 Any changes to add-ons follow the same subscription rules:
Time you’ve already paid for is always respected
Changes are scheduled for the next billing cycle
Your current access remains active until the cycle ends
To apply changes, click Update Subscription.
Managing Add-ons > Update Subscription
🔄 Upgrading, Downgrading, or Viewing More Plan Options
You can change your subscription plan at any time to better match your business needs.
Where to manage plan changes
On the Billing page, you’ll find two ways to review and change plans:
Upgrade Plan – Located in the Plan Usage section
Change Plan – Located in the Plan Details section (top-right)
Both options allow you to view available plans and select a new one.
Billing Page Upgrade/Change plan
When to upgrade or downgrade
You may want to upgrade if:
You’re approaching plan limits
You need access to additional features
Your business volume has increased
You may want to downgrade if:
Your usage has decreased
You no longer need higher limits or advanced features
All available plans and options are clearly displayed when you click Upgrade Plan or Change Plan, so you can compare before confirming.
📄 Downloading Billing Invoices
You can view and download your billing invoices directly from the Billing History panel.
To download an invoice:
Locate the Billing History section on the right side of the page
Click Invoice next to the relevant billing date
Use See All Invoices to access your full invoice history
Invoices are provided for each completed billing cycle and can be downloaded for:
Accounting
Expense tracking
Tax or compliance purposes
Paid invoices are clearly marked with a Paid status for easy reference.
Billing Page See All Invoice Section
Billing Page Download Invoice Section
🔐 Subscription Status & System Behavior
At the bottom of the plan details section, you’ll find important subscription information, including:
Subscription status (Active)
Next billing date
Current cost
Applied coupons
As long as your subscription is active:
All included features remain available
Usage continues to refresh automatically
Data remains accessible according to your plan
Billing Page Subscription Status & More
⚠️ Important Notes & Limitations
Plan limits are enforced automatically
Usage data is read-only and cannot be edited manually
Feature availability depends strictly on the active plan
Usage resets or renews based on your billing cycle (where applicable)
Discounts and coupons apply according to their defined duration
❓ FAQ
👉 Where can I see my current plan?
On the Billing page under Plan Details.
👉 Can I track usage in real time?
Yes. Usage bars update automatically as activity occurs.
👉 What happens if I reach a plan limit?
You may be restricted from performing actions related to that limit until usage is reduced or the plan is upgraded.
👉 Does usage reset automatically?
Usage follows your billing cycle rules depending on the resource type.
👉 What happens when I upgrade or downgrade my subscription?
When you upgrade or downgrade your subscription, 3Dsellers always takes into account any time you’ve already paid for.
Your current plan remains active until the end of the current billing period
Any plan changes are scheduled to take effect in the next billing cycle
You won’t lose access to features you’ve already paid for during the current month
There are no mid-cycle interruptions to your service
This ensures a smooth transition between plans while fairly applying your existing subscription time.
🔗 Related Help Center Articles
✅ Wrap-Up
The Subscription page gives you a clear, real-time view of your plan, included features, and usage limits—helping you manage growth confidently without surprises.
If you’re unsure whether your current plan meets your needs, reviewing this page regularly ensures you stay informed and in control.