3Dsellers offers two separate product suites — the eBay Suite and the Helpdesk Suite. Each suite supports a different part of your selling workflow, and you can subscribe to either one or both depending on your needs.
Quick Overview
eBay Suite = tools to create, manage, optimize, and automate your eBay listings and selling operations.
Helpdesk Suite = tools to manage buyer communication and customer service tickets in one organized inbox.
They are separate subscriptions, so you don’t need to buy both unless you want both sets of features.
🚀 What You Get with the eBay Suite
The eBay Suite is built for day-to-day selling operations. It focuses on listing management, automation, and growth tools that help you scale efficiently on eBay.
Key capabilities include:
Listing creation and bulk editing
Listing templates and design tools
Inventory and product catalog tools
Automation for listings, orders, and workflows
Marketing and growth helpers
Optimization utilities (including AI features where available)
Best for: sellers who want to streamline listings, automate operations, and grow eBay performance.
🎯 What You Get with the Helpdesk Suite
The Helpdesk Suite is a dedicated customer-service system that centralizes conversations from all your connected channels into one structured workflow. It’s designed to help you respond faster, stay organized, and collaborate as a team.
Key Helpdesk Suite features include:
Unified multichannel inbox (eBay + all integrated marketplaces/channels)
Ticketing system to track every conversation from start to resolution
Shared team inboxes + personal inboxes
Saved replies/snippets to answer faster with consistent messaging
Tags, folders, and ticket statuses for clean organization
Snooze & reminders so nothing slips through
Collision detection to prevent two agents replying to the same buyer
Rules & automations (auto-responders, routing, templated replies, translations, etc.)
SLA timers & business hours to keep response times on track
Agent productivity tools & reporting (visibility into workload and support performance)
Best for: sellers handling high message volume, multichannel support, or teams sharing customer service duties.
➡ Want to see all Helpdesk plans and features?
Check pricing and available tiers here: https://app.3dsellers.com/billing
🤝 How They Work Together (If You Subscribe to Both)
When you use both suites, you get a complete workflow inside one platform:
Your team uses the eBay Suite to manage listings, inventory, templates, and selling automations.
Your support team uses the Helpdesk Suite to answer buyers and manage tickets efficiently.
If you’re managing multiple users, this article explains how access works across both products: Teammates vs. Agents: What’s the Difference?
💰 How Pricing Works
eBay Suite pricing is listing-based
Your eBay Suite plan is based on the number of active listings synced to 3Dsellers across your connected channels. Active listings are counted once per listing, regardless of marketplace.
Helpdesk Suite pricing is agent-based
Helpdesk plans are priced per Agent seat. Each seat gives one teammate access to Helpdesk inbox and customer-service tools.
➡ You can compare current plans and upgrade anytime here:
https://www.3dsellers.com/pricing
➡️ Do I Need Both Suites?
Not necessarily — each suite can be used on its own.
You only need the eBay Suite if…
Your main focus is listing management, automation, inventory workflows, and scaling operations.
You already handle buyer messages directly on eBay (or with another tool).
You only need the Helpdesk Suite if…
Your priority is improving response time, organizing communication, or teamwork in support.
You want a structured inbox without needing listing software.
You should use both suites if…
You want one platform for operations + customer service.
Multiple teammates manage listings and buyer communication together.
💡 Example Use Cases
Solo seller:
Uses eBay Suite only to speed up listing, bulk edits, and automation.
Support-heavy seller / VA team:
Uses Helpdesk Suite only to handle message volume, tagging, and SLAs.
Growing business with multiple staff:
Uses both suites so listing operations and customer service stay connected.
Summary Table
What you want to do | eBay Suite | Helpdesk Suite |
Create/manage listings in bulk | ✅ | ❌ |
Use templates & listing design tools | ✅ | ❌ |
Automate listing & sales workflows | ✅ | ❌ |
Centralize and reply to buyer messages | ❌ | ✅ |
Ticketing, tags, SLA, automations | ❌ | ✅ |
Pricing based on active listings | ✅ | ❌ |
Pricing based on agent seats | ❌ | ✅ |
❓ FAQ
👉 Do I need the Helpdesk Suite to reply to eBay messages inside 3Dsellers?
Yes. Buyer communication and ticket tools are part of the Helpdesk Suite.
👉 Can I subscribe to only one suite?
Yes. The eBay Suite and Helpdesk Suite are separate subscriptions, and you can use either one independently.
👉 How is each suite priced?
eBay Suite: based on your number of active listings.
Helpdesk Suite: based on the number of Agent seats you need.
👉 If I already have Teammates in eBay Suite, do they automatically become Helpdesk Agents?
No. Teammates only gain Helpdesk access when you assign them an Agent seat.
Learn more here.
👉 Can I change my plan later?
Yes. You can upgrade, downgrade, or add the second suite at any time from your billing page.
👉 If I have one suite on an annual plan, can I keep the other suite monthly?
No. Both suites must be on the same billing cycle.
That means they must be both monthly or both annual — mixing billing tiers isn’t supported.
Need Help Choosing?
If you’re not sure which suite fits your business, contact our support team. Let us know:
how many active listings you manage
how many people handle customer support
which channels you sell on
We’ll recommend the best setup for your workflow.