You can leave feedback for your eBay buyers in two ways in 3Dsellers. Automatically: on the Leave Feedback page in Feedback Reminder, add your comments, choose when feedback is left and turn it on; a comment from your list is picked at random each time. Manually: leave feedback for one buyer from the order in Orders. You can also reply to feedback buyers left for you.
⚠️ Everything on the Leave Feedback page saves the moment you change it. There is no Save button. Turning the switch on, picking an option, adding, editing or deleting a comment takes effect right away.
In this article:
How do I set up automatic feedback for eBay buyers?
Automatic feedback is set up on the Leave Feedback page in Feedback Reminder, for eBay accounts only. Every change saves at once, so set up the comments and timing first and turn the switch on last.
In the left menu, open Feedback Reminder > Leave Feedback. The page heading reads Leave Feedback.
Under Feedback content, check the list of comments. If it is empty, add at least one comment - see the next section.
Under Settings, open Leave feedback for buyer after and pick when feedback should be left. The default is receiving positive feedback.
Under Status, click the switch. The text changes from Leave feedback for buyers is OFF to Leave feedback for buyers is ON.
Automatic feedback is off until you turn it on. To stop it, click the same switch again; it saves immediately.
How do I add, edit or delete the automatic feedback comments?
The Feedback content section of the Leave Feedback page holds the comments 3Dsellers uses for automatic feedback. The page explains it as “A comment from the list below will be randomly selected and left for your buyer:” You cannot choose which comment goes to which buyer.
To add a comment, type it in Add Custom feedback to list and click Add. A comment can be up to 500 characters; the counter shows how many you have used. Add stays greyed out while the box is empty.
To change a comment, click the pencil icon in its Actions column, edit the text in place, then press Enter or click outside the box. The change saves then.
To remove a comment, click the trash icon in its row. It is deleted straight away, without a confirmation.
Every comment in the list can be picked; there is no per-comment on/off switch. Delete the ones you do not want.
Adding a comment that is exactly the same as one already in the list does nothing.
What are the options in Leave feedback for buyer after?
The Leave feedback for buyer after list on the Leave Feedback page has three options:
item has been sold: feedback is left after the buyer buys the item.
item has been shipped: feedback is left after the order is shipped.
receiving positive feedback (the default): feedback is left after the buyer leaves you positive feedback.
Picking an option saves it at once. After your next few orders, check History of automatic feedback left: to see the feedback that was left and any that could not be sent.
Where do I see the automatic feedback that was left?
At the bottom of the Leave Feedback page, History of automatic feedback left: lists the automatic feedback that was left or attempted. Until then the table shows No data.
To find one entry, pick Order ID:, Item ID: or Buyer ID: in the list next to the search box, then type the value.
The columns are Item Name, Order ID, Transaction ID, Buyer, Message (the comment that was used), Event Date, Sending Date and Status. You may need to scroll the table sideways to see Status.
In Status, a green check means “Sent successfully”. A red exclamation mark means the feedback was not left; point at the question mark next to it to read the reason.
How do I leave feedback for one eBay order manually?
You can leave feedback for a single buyer from Orders, whether or not automatic feedback is on. The screenshots show the Old View of All Orders.
In the left menu, open Orders and find the order.
In the Actions column of that order, click the lightning-bolt icon (More Actions) (1).
In the menu, click Leave feedback to buyer (2).
The dialog Leaves feedback for a buyer opens. It has one row for each item (transaction) in the order.
Type your comment in Comment Text (1), or click Select template (2) to use one of the ready-made texts.
Click Confirm to leave the feedback on eBay; “Success” confirms it. Cancel closes without leaving feedback.
Select template always offers the same five built-in texts. It does not read your comment list on the Leave Feedback page, so comments you add there do not appear in it.
Feedback left from this dialog is always a Positive rating. The same dialog also opens from a Helpdesk conversation. For the Feedback column in Orders, see Send and view, and filter feedback messages & status.
How do I reply to feedback a buyer left me?
Feedback buyers leave for you is listed on the Feedback Received page in Feedback Reminder, where you can reply to it.
In the left menu, open Feedback Reminder > Feedback Received. Use the tabs All, Negative, Neutral and Positive to narrow the list, or Filter to search by fields such as Feedback Text.
Find the feedback. In its Actions column, click the speech-bubble icon (Reply Feedback).
The Reply To Feedback dialog shows the item, Feedback Date, Buyer and the Feedback text.
Type your reply in Enter reply comment:.
Click Send. The button stays greyed out until you type something. When the reply is posted, 3Dsellers shows “Reply was sent successfully”.
⭐ The Reply To Feedback dialog warns that your reply does not affect your feedback score, and that once you leave a reply you cannot change or remove it.
After you reply, the Reply Feedback button on that row is greyed out and its tooltip reads Feedback Already Replied.
The paper-plane icon, Send Message to Buyer, opens the Helpdesk inbox searched for that buyer.
In the Type column, a green plus is Positive, a blue stop sign is Neutral and a red minus is Negative.
To get an email when new feedback arrives, use the Alerts tab on the same page - see Get alerts for positive, neutral, and negative feedback.
Troubleshooting
I changed something on the Leave Feedback page by mistake
The Leave Feedback page has no Save or Cancel button, so every change there is already saved. Set the switch or the option back by hand, and add a deleted comment again.
Automatic feedback is on but nothing appears in the history
Check that the switch on the Leave Feedback page reads Leave feedback for buyers is ON and the comment list is not empty. With receiving positive feedback selected, nothing is left until a buyer leaves you positive feedback. If the history stays empty after new orders, contact support.
Leave feedback to buyer shows an error
When the Orders dialog cannot leave feedback, it shows the error message it received, or “Failed please wait a moment and try again”. Read the message, wait a moment and click Confirm again.
The Reply Feedback button is greyed out
On Feedback Received, a greyed-out Reply Feedback button with the tooltip Feedback Already Replied means that feedback already has your reply. A reply cannot be changed or removed, so you cannot reply to it again.
FAQ
Is there a Save button for automatic feedback in 3Dsellers?
No - the Leave Feedback page in Feedback Reminder saves each change immediately: the on/off switch, the Leave feedback for buyer after option, and adding, editing or deleting a comment.
Can I choose which comment each eBay buyer gets?
No - for automatic feedback, a comment from your list on the Leave Feedback page is picked at random. To write a specific comment for one buyer, leave the feedback manually from the order in Orders.
Can I leave neutral or negative feedback to a buyer from an order in 3Dsellers?
No - feedback you leave with the Leaves feedback for a buyer dialog, from Orders or a Helpdesk conversation, is always a Positive rating.
Why don't my own comments appear in Select template in Orders?
Select template in the Leaves feedback for a buyer dialog has five fixed texts. Comments on the Leave Feedback page are used only for automatic feedback. Type a custom text in Comment Text.
Can I edit or delete my reply to eBay feedback?
No - after you click Send in Reply To Feedback, you cannot change or remove the reply, as the dialog warns. The reply does not change your feedback score.
What is Leave Feedback called in teammate permissions?
In 3Dsellers teammate permissions, the Leave Feedback page is listed as Leave Feedback To Buyers, and Feedback Received with its Alerts tab is listed as Feedback Alerts.