When you receive a return request, you can open it as a normal ticket and use the reply area to begin your workflow.

In the reply area, you'll see a drop-down menu instead of text.

Case Status

During each step of the way, you will receive a notification of the status of your return case.

Return Status Options

For each status option, you can mark and leave comments to your buyer about the status of the return.

  • Mark as Received - When you receive the item back from your buyer, use this option. If you have not shipped the item yet, you may ignore this.
  • Mark Replacement Shipped - If the buyer is requesting a replacement, use this to notify the buyer the replacement is on its way.
  • Issue Refund - If the buyer is requesting a refund, use this option to refund a custom amount.
  • Mark Refund Sent - After issuing a refund, use this option to notify eBay and the buyer that you have issued a refund.
  • Void Label - If you need to change shipping labels, void your previous label with this option.
  • Submit File - If you need to upload a file during the case, use this option.

If you have any questions, feel free to reach out to us anytime at support@3dsellers.com

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