How to prevent issues with templates:

  • After applying a design template, only using our listings editors for that listing.

  • Remove the design template before editing outside of 3Dsellers.

Why template errors occur:

  • eBay (in particular) will modify the HTML code in your description as soon as you open a "revise listing" page.

  • The code eBay removes tells our system there is a template applied.

  • If this code is missing, our system will apply your design on top of the corrupted code, doubling the design.

How to check if there is a template error:

  • Head to your Listings tab in Listing Designer and click the Edit Description button for an affected listing:

  • There is a template error if you see your template in the editor:

 
How to fix a corrupted template:

Step 1 - Copy Description

  • Copy only the description text of your listing.

Step 2 - Go to Code View

  • Click the editor's 3-dot menu icon in the top right and select "code view"

Step 3 - Delete all the code

  • Click the code

  • Press CTRL+A (select all)

  • Delete the code

Step 4 - Exit code view and paste your description

  • Press the code view button again to exit,

  • then paste your description into the editor.


After applying to eBay, your template will display normally.
 
 

If you have any questions, feel free to reach out to us anytime at support@3dsellers.com

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