The 3Dsellers My Profile page is where you change your name and timezone, your login password and email, and two-factor authentication (2FA). A second page, Verified Emails, lists the addresses that 3Dsellers is allowed to send alerts to. Open My Profile from the avatar menu at the bottom of the left sidebar. On that page, the Settings panel on the left links to Verified Emails.
⚠️ Before you turn on 2FA in 3Dsellers, make sure you will keep access to your authenticator app. Turning 2FA off again needs a current code from that app, and the Profile page has no recovery codes. Keep the app on a phone you will not lose or reset.
💡 Open your 3Dsellers Profile or Verified Emails page directly.
In this article:
Where do I find My Profile in 3Dsellers?
Click your avatar at the bottom of the left sidebar. A menu opens with items such as Display, Profile, Integrations, Teammates, Billing, Earn $50 credit, Report Bug and Logout. Your name and email show at the top of the menu.
Click Profile. The page is headed Profile with the line My details.
Once you are on the Profile page, the sidebar shows a Settings panel. Under Profile it lists three pages: My Profile, Teammates and Verified Emails.
What can I change in the Details section?
On the 3Dsellers My Profile page, the Details column holds your personal and business information. Change a field, then click Save Changes at the bottom of the page.
First Name and Last Name - your name as 3Dsellers shows it.
System Language - the list has one option, English.
Translation Language - the language 3Dsellers uses by default when it translates messages at the helpdesk. Point at the info icon next to it to read this.
Business Name:, Business Type: and Number of Employees: - describe your business. Business Type offers Brand Owner, Dropshipper, Reseller (second-hand goods), Retailer and Other.
Location - free text.
Timezone - see the next section.
The picture above the Details is set with the pencil button on User Picture. The maximum file size is 5 MB.
⭐ Your name, email and avatar are blurred in the screenshots in this article for privacy.
How do I change my timezone?
On the 3Dsellers My Profile page, click the Timezone box at the bottom of the Details column.
Scroll the list or type to search. Each entry shows its offset from GMT, for example (+01:00) Europe/London.
Pick your zone, then click Save Changes.
3Dsellers uses this timezone when it shows dates and times, for example order dates in the Orders grid. Do not assume that order date filters or scheduled exports use the same timezone.
What is in the Security section?
The Security column of the 3Dsellers My Profile page has three buttons:
Email - a read-only box with your login address and a Change Email button inside it.
Change Password - opens the password dialog. If your account has no password yet, the button reads Set Password.
Enable 2FA - turns on two-factor authentication. When it is on, the button reads Disable 2FA.
How do I change my 3Dsellers password?
On the 3Dsellers My Profile page, click Change Password.
Type your current password in Current Password:. If you sign in with Google or Facebook you are not asked for it.
Type the new password in New Password (minimum 6 characters), then again in Retype password. The length must be 6 to 99 characters, and the new password must be different from the old one.
If 2FA is on, an OTP Code field also appears. Enter the 6-digit code from your authenticator app.
Click Save. The message Your password has been updated successfully. appears and the page reloads.
When you change your 3Dsellers password, your other signed-in sessions are signed out. Sign in again on those devices with the new password.
How do I change my login email?
On the 3Dsellers My Profile page, click Change Email in the Email box. If you sign in with Google or Facebook, 3Dsellers first asks you to sign in with that same social account.
Type the new address in New Email and your password in Current Password. With 2FA on, add the 6-digit OTP Code.
Click Verify Email. The button stays greyed out until the address, password and code are filled in correctly. 3Dsellers sends a verification email to the new address.
Open that email and verify the address. The dialog checks about every 15 seconds and shows Your email has been verified!
Click Confirm. It stays disabled, with the tooltip You need to verify your email first, until the address is verified. After you confirm, the new address is your login email.
The new address also appears on the Verified Emails page.
How do I turn 2FA on or off?
Two-factor authentication in 3Dsellers uses a code from an authenticator app. The Enable 2FA dialog was not opened for the screenshots in this article, so the steps below are described in words.
How do I turn on 2FA?
On the 3Dsellers My Profile page, click Enable 2FA.
In the Enable 2FA dialog, scan the QR code with your authenticator app. If you cannot scan it, enter the secret shown under the code into the app by hand. Click the secret to copy it.
Type the code from the app into OTP Code and click Verify.
The message 2FA enabled successfully confirms it. A wrong code shows Invalid 2FA code, please try again.
Enabling 2FA can sign you out of your signed-in 3Dsellers sessions, so be ready to sign in again. Once it is on, the password and email dialogs ask for an OTP Code.
How do I turn off 2FA?
Click Disable 2FA on the 3Dsellers My Profile page.
In the Disable 2FA dialog, enter your current OTP code.
Click the red Disable button. The message 2FA disabled successfully appears.
⚠️ Disabling 2FA in 3Dsellers needs a working code from your authenticator app. The Profile page has no recovery codes, so keep access to the app before you turn 2FA on.
Where are the billing buttons?
Under Billing, the 3Dsellers My Profile page has Update Billing Details, Update Payment Method, Go To Billing and Integrations. Under Legal it links to the Privacy Policy and Terms of Use.
Update Billing Details opens a form with your billing name, email, company, phone number, address and VAT or Tax ID. The phone number lives here, not in Details.
Update Payment Method is the button for adding or changing the payment method. There is no button to remove a saved card on the Profile page.
Go To Billing opens your plan and invoices. See Understanding Your Subscription.
What are Verified Emails and how do I add one?
Verified Emails is a list of addresses you have confirmed belong to you. Alert settings use these addresses. For example, the Send alerts to these emails: field in the 3Dsellers Resolution Center settings lists verified addresses only. See eBay Resolution Center: Returns, Cases and Alerts.
Open the Profile page, then click Verified Emails in the Settings panel on the left.
Type the address in the Email: box (it says Enter email).
Click Add Email. 3Dsellers sends a verification email to that address. Open it and confirm.
Status reads Verified once confirmed, or Pending Verification while 3Dsellers waits for you.
Verified Date reads No date for an address that is still pending.
On a pending row, the paper-plane icon (Send verification) sends the email again. After you use it you see Please wait N seconds before you can send once more.
The trash icon (Delete) removes an address after you confirm with Yes, delete.
Who can add or delete verified emails?
On the 3Dsellers Verified Emails page, adding, resending and deleting addresses is available to the account owner. A teammate sees the page, but the Add Email button and the icons are greyed out.
To learn how teammates work, see Teammates: Add Users and Set Permissions in 3Dsellers.
Troubleshooting
My changes to the Profile page did not stick
On the 3Dsellers My Profile page, name, language, business and timezone changes are saved only when you click Save Changes. The message Thank you! User was saved successfully. confirms it. Only the picture is saved as soon as you pick it.
3Dsellers will not accept my new password
In the 3Dsellers Change Password dialog, Length should be 6 to 99 means the password is too short or too long. Reusing the same password is not allowed. means it matches the old one. Passwords don't match! means the two new entries differ. With 2FA on, the OTP Code must be exactly 6 digits.
I cannot change my email
In the 3Dsellers Change Email dialog, This email address is registered to another account. means the address already belongs to a 3Dsellers account. Maximum verifications reached. Please try again tomorrow. means the daily limit is used up. Invalid email! means the address is not valid. Confirm stays disabled until you have verified the new address from the email 3Dsellers sent.
I cannot turn off 2FA
Disable 2FA in 3Dsellers needs a current code from your authenticator app. The Profile page has no recovery codes, so make sure you still have the app before you start.
The Add Email button is greyed out
On the 3Dsellers Verified Emails page, Add Email is greyed out for teammates (Only teammate owner can add email). For the owner it stays greyed until you type a valid address.
I was signed out on my other devices
Changing your 3Dsellers password signs out your other sessions, and enabling 2FA can sign you out too. Sign in again.
FAQ
Can I change my 3Dsellers login email?
Yes - click Change Email on the My Profile page, enter the new address and your password, verify the address from the email 3Dsellers sends, then click Confirm.
Does 3Dsellers have recovery codes for 2FA?
No - the 3Dsellers Profile page has no recovery codes. Turning 2FA off needs a current code from your authenticator app, so keep access to it.
Does changing my password sign me out of other devices?
Yes - when you change your 3Dsellers password, your other signed-in sessions are signed out.
Can I remove my saved card on the Profile page?
No - the 3Dsellers My Profile page has no button to remove a saved card. Use Update Payment Method to change the payment method.
Can teammates add verified emails?
Not from a teammate login - on the 3Dsellers Verified Emails page, the Add Email button and the resend and delete icons are available to the account owner, and teammates see them greyed out.
Which language can I choose for 3Dsellers?
English - the System Language list on the 3Dsellers My Profile page has one option. Translation Language is a separate setting for translating helpdesk messages.
Where do I put my phone number?
Your phone number is part of Update Billing Details, not the Details section of the 3Dsellers My Profile page.